Problem changing membership levels

  • Resolved surreystreeter

    (@surreystreeter)


    8 years ago

    We have 2-3 different membership levels. 1 level tier don’t have premium content. But we need to be able to manually change those subscribers membership level so they can have access to premium content, but we need the subscription to continue in the dashboard. The dashboard says if we do not ‘cancel the users subscription at the gateway’ then the subscription will not change. I tested this, and it does change. We need to find out how to fix this.

Viewing 1 replies (of 1 total)
  • Plugin Author Andrew Lima

    (@andrewza)

    Hi @surreystreeter,

    Thank you for getting in touch and using PMPro.

    This sounds like quite a detailed issue and we may need more information or even access to your site.

    Unfortunately, this issue may be outside of the WordPress repository scope and you may seek some help on https://www.paidmembershipspro.com for premium support as a Plus member.

    However, I will try and help you debug as much as possible on here.

    Would you mind telling me the following –

    * Are you receiving any errors when changing the users level
    * What version of Paid Memberships Pro are you using
    * To confirm, the subscription is being removed from the gateway for that user when you change their level inside the edit user profile page

    Thank you for your patience regarding this.

Viewing 1 replies (of 1 total)
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