• Resolved achraf22

    (@achraf22)


    After updating to 1.21.0
    I get the message “Update running” and it takes a very long time

    I deleted the extension and re-installed again. The same problem

    I waited about an hour and still the same message

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author Ben Sibley

    (@bensibley)

    I’m very sorry for this error.

    Can you email me at [email protected]? We may need to discuss sensitive account details that can’t be posted here.

    Thread Starter achraf22

    (@achraf22)

    It has been sent to your email

    Plugin Author Ben Sibley

    (@bensibley)

    Public note: this issue was resolved via email. If anyone else experiences this same issue, please reach out to [email protected] and we can help.

    Thread Starter achraf22

    (@achraf22)

    The problem has been resolved

    He helped me a lot and he was responsive and with me step by step and solved my problem quickly. All thanks and appreciation to him and I advise everyone to deal with this respected company

    I’m sorry, but this isn’t quite right. If there is a way to fix this bug, it’s better to post it here in the forum. Or at least give a basic description of the problem and its solution.

    Plugin Author Ben Sibley

    (@bensibley)

    Hi @perteus,

    At the time of the original post, this issue required us to log in and make technical changes that were unique to each site. For this reason, it was best for us to fix each site ourselves and that had to be done over email since account credentials were shared.

    However, the solution has become much simpler and I posted it here now that the steps are easier. Here’s what you can try to fix it yourself:

    First, I’d recommend making a quick backup of your site. Next, access your database via phpMyAdmin and open the wp_options table. In there, locate the iawp_is_migrating option and change the value to 0 (zero). That should fix the error, but please let me know if it persists.

    That should do the trick, but if it doesn’t work, please reach out to me at [email protected] as the site will require more advanced debugging.

Viewing 6 replies - 1 through 6 (of 6 total)
  • The topic ‘Problem after updating to 1.21.0’ is closed to new replies.