Problem after update

  • Resolved Kevin Bart

    (@bartmissions)


    5 years ago

    I have had an Envira Gallery on my home page for quite awhile without a problem. After updating today the gallery is now showing the correct 3 rows of thumbnails, but the problem is that it now shows the original size of each photo below also.

    I need an answer soon because it looks horrible. Thanks for your help.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • atdugan

    (@atdugan)

    Hi there!

    Thanks for writing in!

    It looks like you’re using another plugin (probably Owl Carousel, by the look of it) that has a lazy-loading feature that is conflicting with Envira’s own, which is causing the images to display like this. If you deactivate that feature from what I believe is Owl Carousel, the images should render properly.

    If you’re having trouble getting this fixed, please drop us a line in our support line, which you can find here: https://enviragallery.com/account/support/

    (If you do, please make sure to include your admin-level WordPress login credentials — there, through that link, not here.)

    • This reply was modified 5 years ago by atdugan.
    Thread Starter Kevin Bart

    (@bartmissions)

    I do not have Owl Carousel.

    atdugan

    (@atdugan)

    Hi there!

    The source code of on your site indicated that you did/do. Could you follow up via the link I provided in my previous message? We’ll be of more help there.

    Thanks!

    Thread Starter Kevin Bart

    (@bartmissions)

    I am not sure why the code would show Owl Carousel. I have never heard of it, let alone used it.

    I had to solve my problem with another plugin, since the page looked horrible and I had to fix it quickly.

Viewing 4 replies - 1 through 4 (of 4 total)
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