Problem adding products

  • Resolved yendokaai

    (@yendokaai)


    5 years, 2 months ago

    When adding a product, information on price tag categories and variations are not saved.

    I am adding products on woocommerce and is not saving information like price, variations, categories, brand attributes like weight and dimensions. This information is blank.

Viewing 3 replies - 1 through 3 (of 3 total)

  • Me too, description and short description is blank.

    Plugin Support Ross V. a11n

    (@rossviviano)

    Automattic Happiness Engineer

    Hi there,

    Usually, issues like this are caused by a site’s theme or plugins conflicting with WooCommerce. Here’s how to test for conflicts: First, you’ll want to change the theme on your site to Storefront, then test. If that resolves the issue, you’ll want to get in touch with your theme’s developer and see if they have an update or fix for you. If changing the theme doesn’t help, you’ll want to deactivate all plugins except for WooCommerce and take a look. If that fixes the problem, re-enable the other plugins one by one to see where the issue is coming from. If you don’t want to test on your live site, then create a staging site using a plugin called WP Staging.

    Best,

    Ross

    Thread Starter yendokaai

    (@yendokaai)

    I found the solution.

    When consulting the product id in the wordpress tables in Mysql I could see the data. When trying to edit the fields the information was empty.

    Summary of the problem the table was corrupted. I backed up the database and executed the command to repair the table that is available in phpMyAdmin. After the repair of the table everything returned to normal.

Viewing 3 replies - 1 through 3 (of 3 total)
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