Problem

  • I have install the plugin. But when I click on Support Ticket, after having open the side bar, no pages are being displayed. Means the page for the ticket submission.
    How to open this particular page?

Viewing 4 replies - 1 through 4 (of 4 total)

  • The shortcode in the page needs to be changed to [wp_support_plus] to work

    Thread Starter jaabirsokeechand

    (@jaabirsokeechand)

    But where to change the shortcut?????

    Thread Starter jaabirsokeechand

    (@jaabirsokeechand)

    I which to know if we have possibility of using customer login. Means customer will have to register before sending a ticket. Is this feature available in the plugin???

    Plugin Author Pradeep Makone

    (@pradeepmakone07)

    Hi there,

    But where to change the shortcut?????

    Please follow below steps:

    1. Create new page “Suppport” and insert shortcode [wp_support_plus] in page text view.
    2. Go to Support Plus > Settings > General
    3. Select page “Support” you just created for support page option dropdown
    4. Save Setting

    Now check support button will redirect you to support page.

    I which to know if we have possibility of using customer login. Means customer will have to register before sending a ticket. Is this feature available in the plugin???

    Yes, it is possible. Please follow below steps:

    • Go to your wordpress general settings
    • Enable anyone to register from here
    • Now if guest ticket is enable, you can disable it from support plus general setting
Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘Problem’ is closed to new replies.

Tags