Probelm with an audio plugin

  • Resolved cdelph75

    (@cdelph75)


    10 months, 2 weeks ago

    Hi there,

    I have installed Tinity Audio on my blog. However there is a problem with its performances as per the administration side. I cannot see what post is saved or not on WordPress. It should not be this way and they are telling me that it might be due to an interaction with a cache installed. I went to the WP cache extension, but cannot exclude Trinity Audio or anything. Can you help me with them so their tool can work properly on my website?

    Best,
    Delphine

Viewing 1 replies (of 1 total)
  • Plugin Support Dan (a11n)

    (@drawmyface)

    Hi Delphine,

    The issues you’re facing with the Trinity Audio plugin and its performance in the WordPress admin area could potentially be caused by caching issues. WP Super Cache, as a caching plugin, is designed to speed up your website by caching pages and serving those cached versions to your visitors. However, caching does not typically affect the WordPress admin area.

    If you want to ensure that WP Super Cache isn’t affecting your admin area or the Trinity Audio plugin, you can try disabling the caching temporarily to see if the problem persists.

    1. Go to your WordPress dashboard and navigate to ‘Settings’ > ‘WP Super Cache’.
    2. Click on the ‘Easy’ tab, and set caching to ‘Off’.
    3. Make sure to save the changes and then test to see if the issue with the Trinity Audio plugin has been resolved.

    If you find the issue no longer happens with caching disabled, then it’s recommended to reach out to the Trinity Audio plugin’s support team for guidance on which parts of your site their plugin operates on and hence, which URLs to exclude from caching.

    To exclude specific pages from being cached, you can follow this guide:

    https://jetpack.com/support/wp-super-cache/wp-super-cache-faq/

    Hope that helps!

Viewing 1 replies (of 1 total)
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