• After installing this plugin, I had a periodic problem with the CSS disappearing from the home page, and it looked terrible. At first I thought it was my caching plugin. After removing RS Head Cleaner Plus, this problem was completely eliminated.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Contributor redsand

    (@redsand)

    Did you ever submit a support request? I never received anything from you. It generally is preferred if users at least make an attempt at a support request before posting negative reviews. A lot of work goes into developing plugins, and for free. Its important to understand that not all code can be minified and still work right. In the FAQs I posted this right from the get go that users may need to try RS Head Cleaner Lite if they had any issues with Plus.

    Thread Starter njrfbzr

    (@njrfbzr)

    I stand by my review and I must point out that the plugin does not uninstall properly and leaves this folder on the server:
    public_html/wp-content/rshcp-cache
    which contains 2 subfolders with dozens of files in each.

    Thread Starter njrfbzr

    (@njrfbzr)

    To address your previous comment

    Its important to understand that not all code can be minified and still work right. In the FAQs I posted this right from the get go that users may need to try RS Head Cleaner Lite if they had any issues with Plus.

    When the CSS disappeared from the home page I had no way of knowing it was RS Head Cleaner Plus that was causing the problem since the plugin was installed a week or so before with no apparent issues, so I was unable to follow your advice about trying RS Head Cleaner Lite. I suspected my cache plugin because when I deleted the cache (and also my browser cache), the problem would go away. This problem gave me grief and a headache for about two weeks with a recurring messed up home page, before I guessed it was caused by the rshcp plugin. I think it would be a good idea to specifically mention this possibility in your FAQ.

    Plugin Contributor redsand

    (@redsand)

    I understand…you’re obviously free to have your opinion. That’s a given.

    If you’d submitted a support request, I would have been able to help you out, and I guarantee you would have had a different review. I work hard to help people, and I’m committed to fixing things. Now I have no way to help since it’s after the fact.

    You said you didn’t know which plugin was causing the issue…but at some point you did figure out what plugin you thought was causing the issue, because you posted this review. That’s the time to read the plugin documentation if you hadn’t yet. You would have seen the info on RSHC Lite, and could have submitted a support request.

    It’s a possibility with any cache plugin…that just goes with the territory. With cache plugins, you’re drastically altering how things function, so you have to test, test, test. Some things can’t be cached, and that doesn’t mean the plugin is flawed.

    You can delete the rshcp-cache folder with one click in your FTP program so I didn’t figure that was a huge inconvenience. Although it is a valid suggestion that I could look into adding an uninstall feature to delete the files.

Viewing 4 replies - 1 through 4 (of 4 total)
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