Probable clash with Supercache Upgrade to ver 5.4.0

Hi,

Have you had a chance to check your PHP error logs for any memory errors?

Thanks,

Gerroald

I can see a number of other users are getting similar errors. I can’t see any obvious error logs yet. The theme is based on Kubrick and is very light on resources usually.

I resolved the site error by deleting this plugin which is a bit drastic

I believe 5.4 has introduced a huge memory error. I’m also starting to think this plugin is getting bloated. No need for the new pretty screens especially if it sucks resource and tips over the entire admin section which is what happens.

When a user logs in they get a flash of the dashboard but then nothing – no access to posts or anything. This appears to have happened on multiple sites. For now I have deleted the plugin as unsafe to use.

I believe it is compounded if using SuperCache.

@jason: raise your PHP memory limit to 256 MB until they fix the issue. If it’s a shared hosting, well, you might get a warning from your provider.

Hey Jason,
Thanks for your report.

The “pretty screens” definitely don’t cause any additional server load. Actually they tend to make smaller, lighter-weight server requests, with most of the work being done by JavaScript in your browser. Additionally, they definitely don’t cause any extra load on any pages other than the iThemes Security settings page.

Also, in our testing the actual memory load is lower for the 5.4 release than any recent release. Especially for certain features.

If a user gets a “flash of the dashboard” then it’s likely the server has already done it’s job and spit out the page. Possibly there’s a JavaScript conflict somewhere? Overall, it’s very tough to tell what might be happening without some actual errors to look at. If you can get the relevant log entries, I’ll certainly take a look.

Thanks @marcelo Pedra
and thanks @aaron

I will look into the error logs. Suffice to say that version 5.4.2 of this plugin just came out so I’m testing it on about 10 other sites before I come back to the one that broke.

@aaron I’ve had a chance to look at the error logs.

The only thing I’ve been able to find was “Call to undefined function” fatal error caused by Super Cache plugin on line 425

Backend fatal error: PHP Fatal error: Call to undefined function get_supercache_dir() in /var/www/vhosts/sitenamedeleted/httpdocs/wp-content/plugins/wp-super-cache/wp-cache.php on line 425\n

I have now removed Super Cache from that site tell I can find out what the issue is and reinstalled the latest version of iThemes Security Version 5.4.4and everything is working as it should.

It is possible that Version 5.4 caused the problem but for me this is resolved.

Awesome! Let me know if there’s anything else we can help with.