Pro Version (V. 2.5.0): Update data not working

  • eagomes

    (@eagomes)


    7 years ago

    Hi Team,

    Suddenly the update data function (I guess it’s related to cron) stop working. Everything was working fine until I published four new products/campaigns. After that the 15 minutes data update stopped working.

    If I use the option “Real time (not recommended)” the data gets updated. When I put back to “update every 15 minutes” or any other option the data does not get updated.

    Unfortunately I can not leave “Real time (not recommended)” because it makes our website REALLY slow.

    Could you please provide us with a solution? Is there anything we can check and/do in order to solve this issue?

    This is affecting our production environment/website.

    Thanks a lot.

    BR.
    Eduardo

Viewing 5 replies - 1 through 5 (of 5 total)
  • Algoritmika

    (@algoritmika)

    Hi @eagomes,

    Sorry for the delay. Thanks for reporting – I can confirm that data is not updating for new products. Already fixing – will release fix today or on Sunday at worst.

    Best regards,
    Tom

    Hi @eagomes,

    As promised, we’ve just released new version 2.6.0 – data update should be working now for all products. Please let me know if the issue is still there.

    Best regards,
    Tom

    Thread Starter eagomes

    (@eagomes)

    Hi Tom,

    It seems the updated 2.6.0 version is not available for the PRO version. Could you please confirm?

    Current version: 2.5.0
    Last updated: 2017-10-11

    Thanks a lot.

    BR.
    Eduardo

    • This reply was modified 6 years, 12 months ago by eagomes.

    Hi @eagomes,

    Sorry, I forgot to upload the update for Pro version. Just did it – Pro v2.6.0 is now available.

    Best regards,
    Tom

    Thread Starter eagomes

    (@eagomes)

    Hi Tom,

    Unfortunately this new V2.6.0 did not solve the problem.

    Data only gets updated if:
    – real time (not recommended) option is used – and only for “total items” but not for “total orders” and “total sum”;
    or
    – “Update data now” button is clicked – in this case all data is updated.

    Please, would you mind to review the issue again?

    Best regards.
    Eduardo

Viewing 5 replies - 1 through 5 (of 5 total)
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