Pro Version – Update Forbidden

Hello!

Same problem here. I’m on WP 3.8.1 and paid for the PRO version.

Message:

Downloading update from https://plugins.twinpictures.de/wp-content/uploads/edd/2013/11/collapse-pro-matic-v1.0.2.zip…

Download failed. Forbidden

—

Since we pay for this plugin, it would be great if this could be fixed!

Thanks!

Rolf

We have a new update system that requires you to register the plugin.
You have two options to upgrade:
1. find your purchase receipt and click the link to re-download the latest version.
2. find your purchase receipt and email the address listed there for support issues.

Either way, we’ll get sorted out!

Hello Baden !

I tried to re-download it but my link is expired.
My email address is [email protected]
Receipt ID: 9313fcbfff75f238f1f819455460cc53
Date: 9 October, 2013

Thank you!

Baffled too I paid for the Pro
73L98343WC500913V
but do not seem to be able to access it -only Collapse-O-Matic
on a Mac?

I am having this issue too. I too get update fobidden. PLEASE help.

This is unacceptable for a purchased product. Considering the majority of the posts here aren’t even acknowledged or commented on by the author, I’d wager this does not get resolved. I’ll probably just contact Paypal and get a refund.

gr0undzer084: We await your paypal refund request.
All others: Please contact the email address shown in your purchase receipt. We will happily email the updated version that will resolve all future update issues.

SoulRead3r:
We have de-activated your purchase, please contact us for an update.

Issue marked as resolved due to lack of precipitation. This support forum is for Collapse-O-Matic. For support on the paid version of the plugin, please contact us direct at the email listed in the purchase receipt.