Pro version not work

  • Resolved bonzinho

    (@bonzinho)


    5 years, 10 months ago

    Hello, I bought the premium version, but the backups do not work. whenever I try to back up the files + database, nothing is sent to the dropbox server or google drive, if you just back up the database, it is sent to dropbox but to google drive it does not

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author Prashant Walke

    (@walkeprashant)

    Hi,

    It seems due to backup size it may occurs issue.

    Can you please increase max execution time for server and check.

    How ever we will trying to reproduced issue on test server and resolve it.

    Thread Starter bonzinho

    (@bonzinho)

    hi, max execution is 99999 and not work

    Thread Starter bonzinho

    (@bonzinho)

    I make a backup and say that the backup was done successfully. but no backup appears and is not uploaded. If you can not solve it please give me the money and I will buy another plugin that works. thank you.

    Printscreen: https://ibb.co/52KhFFh

    Thread Starter bonzinho

    (@bonzinho)

    I forgot to say that the backup of the files and the database are about 300 mb only

    Plugin Author Prashant Walke

    (@walkeprashant)

    Hi,
    Can you please raise ticket our support forum with site details so that we can check exact issue and resolve.

    Thread Starter bonzinho

    (@bonzinho)

    I already opened a ticket, I already opened two and you do not respond, I gave the data backoffice access and you said to increase the memory, I have already done it and still does not work does not make backups nor send to the goodle drive nor to the dropbox

Viewing 6 replies - 1 through 6 (of 6 total)
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