Pro Version Issues

  • Resolved markd33

    (@markd33)


    3 years, 5 months ago

    We have an unlimited license for the pro version and get continually charged for upgrades, however. Auto update will not work past version 2.3. Says update is available but it never upgrades.

    Also, when attempting to login to the pro site to download an updated version it still only downloads the 2.3 version.

    We reached out to support a few days ago but still haven’t heard back. I would recommend staying away from Pro version until author gets their website experience upgrade process fixed.

    • This topic was modified 3 years, 5 months ago by markd33. Reason: to=yoi
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  • Thread Starter markd33

    (@markd33)

    They finally responded with details on what’s going on. Apparently they changed ecommerce solutions for the website and emailed everyone about needing to upgrade and repurchase license. It can’t be manually upgraded from WordPress if on older version.

    They gave me 100% credit on a new license to cover the cost (since we already recently paid on the old system and will be cancelling our license on the old system. Thank you.

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