PRO VERSION ERROR – NEED HELP?

  • Resolved sdeal

    (@sdeal)


    2 years, 11 months ago

    Hello,

    I bought a pro version of your plugin.
    Nowhere did I find the opportunity to update the free version with the paid ones, and nowhere was it indicated how to act in such a situation.

    I deleted the free version and installed the pro version.
    Unfortunately, it is not working properly now.
    I don’t see an option to write to support anywhere – because your ticket / email button doesn’t work. I don’t see this live chat anywhere that I deserve for the pro version, so I’m writing here.

    When selecting a template and then choosing an order, an error occurs and gives me the option to see the troubleshooting page.
    I followed everything there but nothing helped.
    Ask for assistance!

    The error I see is:

    [18-Apr-2022 10:45:59 UTC] PHP Fatal error: Uncaught Error: Call to undefined function YayMail\MailBuilder\str_contains() in /home/shareles/sdeal-sub/testsitexxxxxxx/wp-content/plugins/yaymail-pro/includes/MailBuilder/Shortcodes.php:1827
    Stack trace:
    #0 /home/shareles/sdeal-sub/testsitexxxxxxx/wp-content/plugins/yaymail-pro/includes/MailBuilder/Shortcodes.php(1258): YayMail\MailBuilder\Shortcodes->billingShippingAddressContent(”, Object(WC_Order))
    #1 /home/shareles/sdeal-sub/testsitexxxxxxx/wp-content/plugins/yaymail-pro/includes/MailBuilder/Shortcodes.php(712): YayMail\MailBuilder\Shortcodes->collectOrderData()
    #2 /home/shareles/sdeal-sub/testsitexxxxxxx/wp-includes/class-wp-hook.php(303): YayMail\MailBuilder\Shortcodes->templateParser(”)
    #3 /home/shareles/sdeal-sub/testsitexxxxxxx/wp-includes/class-wp-hook.php(327): WP_Hook->apply_filters(”, Array)
    #4 /home/shareles/sdeal-sub/testsitexxxxxxx/wp-includes/plugin.php(470): WP_Hook->do_action(Array)
    #5 /home/shareles/sdeal-sub/testsitexxxxxxx/wp-admin/admin-ajax.php(187): do_action(‘wp_a in /home/shareles/sdeal-sub/testsitexxxxxxx/wp-content/plugins/yaymail-pro/includes/MailBuilder/Shortcodes.php on line 1827
    `

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Bruce

    (@ninjateamwp)

    Hi @sdeal ,

    Thanks for writing to us today!

    Please see the options for PRO support here:
    https://yaycommerce.com/support/

    We will take it from there.

    Kind regards,
    -Bruce-

    Thread Starter sdeal

    (@sdeal)

    Hi Bruce,

    there I try but the contact us is not working. When I press it nothing happened.

    Now I duplicate my main site to set up the pro version again.
    Can you tell me how to update the free version with the pro one? I already have custom templates and so on.

    Thank you!

    Plugin Support Bruce

    (@ninjateamwp)

    Hi @sdeal ,

    I’m shocked if you say none of the 3 contact options worked for you?
    Based on WordPress forum policy, we can’t offer PRO support here in this thread.

    So, here is our Facebook support link (which is one of those options on the support page):
    https://m.me/YayCommerce/

    You can get 1 on 1 support there and hope that works!

    PS:
    As a quick answer to your question about the upgrading process, you just need to delete the existing version, then download and install the PRO version:

    https://docs.yaycommerce.com/yaymail/getting-started/how-to-update-yaymail

    Thank you.

    Kind regards,
    -Bruce-

    Thread Starter sdeal

    (@sdeal)

    Hi Bruce,

    in the messenger – no one answer:

    https://snipboard.io/fuJi0p.jpg

    the contact us – not working

    the submit ticket – “Submit a Ticket (Coming soon)”

    Thank you I will try it again to upload the pro version!

    • This reply was modified 2 years, 11 months ago by sdeal.
    Plugin Support Bruce

    (@ninjateamwp)

    Hi @sdeal ,

    You have been responded to via Messenger now. Please check again.

    You just need to be patient a little to get responses in case there is a huge volume of support queries or we are out of technical working hours.

    Kind regards,
    -Bruce-

Viewing 5 replies - 1 through 5 (of 5 total)
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