Hello,
Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.
Can you please register yourself for Free clicking on Download link here?
https://mythemeshop.com/themes/gridblog/
and then please open a new thread by following this tutorial:
https://community.mythemeshop.com/topic/13203-read-first-support-policy-for-free-plugins/
We handle all our theme/plugin related help through our support forums.
One of our moderators will definitely help you. You do not need to register separately for the forums, you can just login to your member’s account on mythemeshop.com and you will be logged in automatically in the support forums. Or, you can log in with your MyThemeShop username and password on the forum too.
Looking forward to help you. Thank you.
P.S. Please leave your WP Credentials in the sensitive area to expedite the process of resolving the issue.
