Pro user(s) not getting support?

  • Resolved crosseyedcoder

    (@crosseyedcoder)


    9 months, 1 week ago

    I’ve been trying to get support as a pro user through…

    1. email I have from past conversations
    2. the one published on the site
    3. the contact form on the site.

    I have tried from several email addresses to make sure it wasn’t a block/spam issue on either side.
    Is this plugin no longer supported or updated?

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author templateinvaders

    (@templateinvaders)

    We sincerely apologize for the inconvenience you’ve experienced while trying to reach out for support. We appreciate your patience and the steps you’ve taken to contact us.

    To ensure your concerns are addressed directly and efficiently, we kindly ask you to contact us again via our direct email support at [email protected]. Please provide a brief description of the issue you’re facing, along with any relevant details or error messages. This will help us to identify and solve your problem more quickly.

    Moderator Support Moderator

    (@moderator)

    For pro or commercial product support please contact the developer directly on their site. This includes any pre-sales topics as well.

    As the developer is aware, commercial products are not supported in these forums. I am sure they will have no problem supporting you there.

Viewing 2 replies - 1 through 2 (of 2 total)
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