PRO unreachable license on old domain

  • Resolved scsedel

    (@scsedel)


    2 years, 9 months ago

    Hi,
    we have a PRO license, active until november 2022 on the domain ya-be.it
    When we change domain to yabebeauty.com we can’t find our PRO license so we can’t install it and get PRO features.
    Can you please help? Eventually by resetting licenses?
    our username is yabebeauty

    Thank you

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support WFAdam

    (@wfadam)

    Hello @scsedel and thanks for reaching out to us!

    If you’re a Premium Wordfence Customer, I recommend opening a support ticket at https://support.wordfence.com. They will be able to assist you faster and more efficiently.

    You can also access premium support via the Help menu item in the plugin, Help link on the plugin’s Dashboard page, on our documentation homepage or via the HELP link in the footer of all wordfence.com pages.

    Thanks again!

    Thread Starter scsedel

    (@scsedel)

    Dear Adam,
    thank you for your reply.
    Unfortunately it seems I have a PRO license (I have the license ID), but logging in with my credential I cannot find this license and so I cannot access to PRO Support. Can you please help me to find my PRO license? Maybe I can write it down in private somewhere.

    thank you!

    Plugin Support WFAdam

    (@wfadam)

    You could email billing @ wordfence . com and we can help you locate your account for you.

    Thanks again!

Viewing 3 replies - 1 through 3 (of 3 total)
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