PRO Theme/Plugin Questions (Serious Inquiry)

  • Resolved azto

    (@azto)


    1 year, 8 months ago

    Is there a demo or sandbox environment where users can test the plugin before purchasing?

    What kind of support is provided for users? Are there documentation resources, tutorials, or a dedicated support team available?

    Are there any plans to add additional features or improvements to the plugin in future updates?

    Is the plugin compatible with different payment gateways other than PayPal? If so, which ones?

    Can you explain how the plugin works and how it can be integrated into an existing WordPress site? Let’s say a popular page builder like Elementor Pro

    Can you provide more details about the credit card handling and automatic debit features? How secure is the payment process?

    How is the security of the live bidding feature ensured to prevent unauthorized access or tampering with bids?

    Are there any measures in place to protect against fraudulent bidding or bid manipulation?

    Does the plugin utilize encryption or secure communication protocols to safeguard sensitive data, such as credit card information?

    Are there any mechanisms to detect and prevent automated or bot-driven bidding?

    How does the plugin handle situations where a user encounters technical issues during the live bidding process? Is there a fail-safe mechanism to ensure fair participation?

    Does the Ultimate WordPress Auction Plugin offer integrated escrow services, or is it compatible with any third-party escrow service providers?

    Can you explain what is meant by “custom emails” in the context of the Ultimate WordPress Auction Plugin?

    What level of customization is available for the emails sent by the plugin? Can users modify the email templates or add their own branding?

    I know that’s a lot of questions and we have more. Is there a contact info that we can use to reach out to you directly?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Nitesh

    (@nitesh_singh)

    Hi @azto ,

    First, let me tell you that we have two auction software:

    Both product website has contact forms which you can use to reach out to us.

    We have copied your questions below and provided inline answers to them:

    1. Is there a demo or sandbox environment where users can test the plugin before purchasing?

Response: Provided above.

2. What kind of support is provided for users? Are there documentation resources, tutorials, or a dedicated support team available?

Response: Provided above.

3. Are there any plans to add additional features or improvements to the plugin in future updates?

Response: Yes, we do it and our frequency of updates are in 8 to 12 weeks.

4. Is the plugin compatible with different payment gateways other than PayPal? If so, which ones?

Response: Both software are based on WooCommerce and thus payment gateway applicable to woocommerce applies to auction products too.

5. Can you explain how the plugin works and how it can be integrated into an existing WordPress site? Let’s say a popular page builder like Elementor Pro

Response: Please see the videos. Software works with Elementor supported themes but do not have specific auction elements inside Elementor.

6. Can you provide more details about the credit card handling and automatic debit features? How secure is the payment process?

Response: You will find dedicated videos on this feature. Transactions are secure because these are handled by the Stripe Payment gateway and those are secure.

7. How is the security of the live bidding feature ensured to prevent unauthorized access or tampering with bids?

Response: Generic security question. Your site is a wordpress website and you can make it secure which is a general feature and is not related to our software.

To stop spam bids, you can enable bidding fee for users and this feature is there in both the software.

8. Are there any measures in place to protect against fraudulent bidding or bid manipulation?

Response: Replied above

9. Does the plugin utilize encryption or secure communication protocols to safeguard sensitive data, such as credit card information?

Response: All such transactions are done using Payment gateway APIs which are secured.

10. Are there any mechanisms to detect and prevent automated or bot-driven bidding?

Response: Enable "Bidding Fee" for users to stop it.

11. How does the plugin handle situations where a user encounters technical issues during the live bidding process? Is there a fail-safe mechanism to ensure fair participation?

Response: Generic question. Bidding scenarios are tested well and work as per logic.

12. Does the Ultimate WordPress Auction Plugin offer integrated escrow services, or is it compatible with any third-party escrow service providers?

Response: No. Theme software has "Payment Hold" feature which works with Stripe and Braintree payment gateway.

13. Can you explain what is meant by “custom emails” in the context of the Ultimate WordPress Auction Plugin?

Response: Default emails can be extended by developer and can be customized.

14. What level of customization is available for the emails sent by the plugin? Can users modify the email templates or add their own branding?

Response: Yes. Theme software has more flexibility.

I know that’s a lot of questions and we have more. Is there a contact info that we can use to reach out to you directly?

    Regards,

    Nitesh

    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    For pro or commercial product support please contact the developer directly on their site. This includes any pre-sales topics as well.

    As the developer is aware, commercial products are not supported in these forums. I am sure they will have no problem supporting you there.

    Plugin Author Nitesh

    (@nitesh_singh)

    Thank you @jdembowski for reminding users and us.

Viewing 3 replies - 1 through 3 (of 3 total)
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