Pro Support lacking

  • EDIT: I have updated my rating based on the resolution of the most recent support ticket being resolved.

    My original review as follows: If you are considering upgrading to get Pro support, don’t. There is no Pro support. You will spend hours explaining and re-explaining issues. Support do not read support requests or properly assess screen casts. You will spend a LOT of time waiting for a reply to your support ticket. When the reply does come, the quality of the reply is lacking. There will be a back an forth with days taken to reply to threads. Issues will remain unresolved for months while the ticket is ‘referred to the technical team to fix’. You will then waste weeks migrating to another platform you should have used in the first place.

    I will happily change my rating should the support improve and plugin issues are fixed.

    • This topic was modified 11 months, 4 weeks ago by erbrown777.
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  • Plugin Support rashed848

    (@rashed848)

    Hello erbrown777 !

    Thank you for your patience and for bringing this to our attention. I want to acknowledge that we appreciate your feedback, and we are committed to resolving the outstanding issues you’ve encountered.

    I wanted to provide additional information regarding your support ticket. We have successfully addressed multiple issues that you reported, and we’re glad to hear that those resolutions were helpful.

    However, the latest issue you’ve raised seems to require more in-depth inspection, particularly in relation to server configurations. It’s important to note that while we have addressed many concerns, some issues may be beyond the scope of our plugin and could be related to the server environment.

    To thoroughly investigate and provide a comprehensive solution, we kindly ask for your cooperation and understanding. Your input and any additional details you can share within the support ticket will greatly assist our technical team in identifying and resolving the root cause.

    We understand the importance of a prompt and effective resolution, and we want to assure you that your case is a priority for us. By working together and providing any relevant details, we are confident that we can reach a resolution and ensure the optimal performance of your website.

    Thank you once again for your understanding and cooperation.

    Best regards.

    THIS is 100% accurate. I’m not sure if they are running some sort of scam operation. I paid for the lifetime pro membership for my site and it has been miserable. Painful to get someone to respond. I feel sick over it. It’s a mess and I’m not sure if this is a scam operation.

    Thread Starter erbrown777

    (@erbrown)

    That lack of Pro Support continues. I was also looking at a lifetime membership. Glad I didn’t.

    This company is all about marketing. They will even bribe you for a review to provide you with support.

Viewing 3 replies - 1 through 3 (of 3 total)
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