Pro Plugin not working – I am now free user?

  • Resolved helpmeplease000

    (@helpmeplease000)


    3 weeks, 1 day ago

    Hi all,

    I bought the pro version (but do not seem to have received a username or anything like that from The Events Calendar and so therefore cannot submit a ticket to them). My WordPress Plugins say that my Pro version is active, yet on my dashboard it says that I need to upgrade and I cannot access my features to the pro version, while it was fine a few days ago. I was told there was some update that caused this to happen but there is no conflict with the update. I really need help since all my pro features were lost and I don’t know who to ask or how to get help. Much appreciated!

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  • Plugin Support Darian

    (@d0153)

    Hi @helpmeplease000

    Thanks for reaching out.

    For us to help you better and follow WordPress Forum Guidelines regarding premium users, please open a Pre-Sales Support Ticket on our Help Desk, and provide proof of purchase of the PRO version so we can verify your account.

    You’ll hear from one of my colleagues soon!

    Plugin Support Darian

    (@d0153)

    Hi there,

    It seems like this thread has been quiet for a bit, so we’ll go ahead and close this for now. However, if any further questions or concerns come up, please don’t hesitate to start a new thread.

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