Pro license – 2 tickets raised – critical error – no response

  • Resolved magick12

    (@magick12)


    11 months, 2 weeks ago

    My website https://artoflifecenter.com/ gives a critical error with the plugin. I've logged a ticket multiple times and no one gets back. Please, can you help? 

I have a PRO license but support hasn't responded since a month, I dont even get a ticket number. I have followed steps listed https://aioseo.com/docs/troubleshooting-action-scheduler-issues/ but I still get the critical error

Please see error detials email from wordpress below

Error Details
=============
An error of type E_ERROR was caused in line 1672 of the file /srv/htdocs/wp-content/plugins/all-in-one-seo-pack-pro/app/Common/Main/Updates.php. Error message: Uncaught Error: Call to a member function has() on null in /srv/htdocs/wp-content/plugins/all-in-one-seo-pack-pro/app/Common/Main/Updates.php:1672
Stack trace:
#0 /srv/htdocs/wp-content/plugins/all-in-one-seo-pack-pro/app/Common/Main/Updates.php(214): AIOSEO\Plugin\Common\Main\Updates->deprecateNoPaginationForCanonicalUrlsSetting()
#1 /srv/htdocs/wp-content/plugins/all-in-one-seo-pack-pro/app/Pro/Main/Updates.php(69): AIOSEO\Plugin\Common\Main\Updates->runUpdates()
#2 /wordpress/core/6.5.2/wp-includes/class-wp-hook.php(324): AIOSEO\Plugin\Pro\Main\Updates->runUpdates('')
#3 /wordpress/core/6.5.2/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters(NULL, Array)
#4 /wordpress/core/6.5.2/wp-includes/plugin.php(517): WP_Hook->do_action(Array)
#5 /wordpress/core/6.5.2/wp-settings.php(695): do_action('init')
#6 /srv/htdocs/wp-config.php(81): require_once('/wordpress/core...')
#7 /wordpress/core/6.5.2/wp-load.php(55): require_once('/srv/htdocs/wp-...')
#8 /wordpress/core/6.5.2/wp-admin/admin.php(34): require_once('/wordpress/core...')
#9 /wordpress/core/6.5.2/wp-admin/plugins.php(10): require_once('/wordpress/core...')
#10 {main}
  thrown

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author arnaudbroes

    (@arnaudbroes)

    Hey @magick12,

    Thank you for reaching out to us.

    After checking our records, I was indeed able to find two tickets from you dating back to March 25 and April 5. In both cases our support team responded the same day, so we might be running into an e-mail deliverability issue here. Our apologies for the inconvenience.

    I assume you’re still using AIOSEO 4.5.9 as we have already identified and fixed the particular issue you experienced in our 4.6.0 update. Can you try updating and letting me know if that fixes the issue for you?

    Plugin Support Prabhat

    (@prabhatrai)

    Hey?@magick12,

    We haven’t heard back from you in a couple of days. I’m going to go ahead and close this thread for now. But if you’d like us to assist, please feel welcome to continue the conversation.

    Thanks!

Viewing 2 replies - 1 through 2 (of 2 total)
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