Private video is not showing

Hi There!

Thanks for reaching out. Huh, it seems to be loading for me.

https://share.getcloudapp.com/rRubLkoL

Are you doing any sort of caching for logged-in users?

it’s inconsistently showing on and off…
where can I check the logged-in user caching?

double

• This reply was modified 3 years, 7 months ago by danielohana.

I am seeing a few javascript errors not related to our plugin, but they could interfere with other javascript loading. Can you first try clearing your CDN cache in case something is cached here?

@danielohana You are posting in the wrong place. From your other topics it was made clear that you are @2winfactor customer. They can’t support you here and can have their plugins removed if they do.

For pro or commercial product support please contact the developer directly on their site. This includes any pre-sales topics as well.

https://my.prestomade.com/

As the developer is aware, commercial products are not supported in these forums. I am sure they will have no problem supporting you there.