Privacy policy page problems

  • Resolved davideborelli

    (@davideborelli)


    8 years, 10 months ago

    Hi,
    I’m trying to edit the privacy policy page on my web site. Unfortunately the page has, at the ending point, an English sentence that I’m not able to delete, like:

    “How to Contact Us Questions about this statement or about our handling of your information may be sent by email to info@technolawgies.com, or by post to Privacy Office”

    The URL of the page is https://www.technolawgies.com/privacy/

    Is there somebody who can help me ?? Please!!!

Viewing 15 replies - 1 through 15 (of 15 total)

  • Does this page use a custom page template?

    Thread Starter davideborelli

    (@davideborelli)

    I think not. I use only a theme (Oblique).

    Hi, I have tried installing the Oblique theme and I can create and edit each page just fine. Is the Privacy page created by you? Maybe you can give more details on the issue so that we can help.

    Thread Starter davideborelli

    (@davideborelli)

    Thank you for the answer ?? Yes. The privacy page is created by me. I’ve installed, for the cookie banner, Shareaholic. Maybe that is the problem? Or jetpack? I don’t know…I don’t have so much experience …

    You are welcome, let’s try to solve your problem. ?? Plugins don’t usually affect the content of our pages though. Could you provide a screenshot of the bottom of the page editor? If you created the page, you should be able to edit all the content of the page. Unless like esmi said, it might be added by a page template of the theme (or its child theme).

    Thread Starter davideborelli

    (@davideborelli)

    Here it is https://www.technolawgies.com/wp-content/uploads/2016/05/Bottom-page-editor.tiff

    Thread Starter davideborelli

    (@davideborelli)

    I was thinking ….. even the images in the pages don’t appear … I’m going crazy! ??

    Thanks for the screenshot, now we can confirm that the section is not added by through the page editor. It is hard to troubleshoot the problems without looking at the codes now.
    Is the Privacy page using any particular page template from the theme? Do you remember where you (or someone else) added these English text in the first place?

    If we really cannot figure where the problem is, I suggest that you create a clean new page https://www.technolawgies.com/privacy2 or similar, to test if the same English text still appears. If this new page works well, we can replace the privacy page with this new page. This is because I have checked other pages of the website and this text does not appear.

    Don’t panic! We settle one thing at a time. ?? Just a question for the images. The images do not appear on all pages or just the Privacy page?

    Thread Starter davideborelli

    (@davideborelli)

    ?? Okey ! All the pages

    Thread Starter davideborelli

    (@davideborelli)

    Unfortunately I’ve never written this sentence, nowhere. So I don’t know where it come from. I thought there were another solution though :'(

    Okay, how about creating a new Privacy page to replace this page? We can easily change the URL of the new page to https://www.technolawgies.com/privacy/ later. This is the solution I can think of without looking at the codes of your website.

    Thread Starter davideborelli

    (@davideborelli)

    Problem solved ?? I’ve changed the URL in privacy-policy !!! ??

    Thread Starter davideborelli

    (@davideborelli)

    Thank you very much ! ! !

    You are welcome, Davide. ??

Viewing 15 replies - 1 through 15 (of 15 total)
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