Printing outside of paper width

Thanks for flagging this issue to us. Let’s have you temporarily revert back to version 4.0.17 which is easy and quick to do, allowing you to continue printing.

To do this reversion, deactivate and delete version 4.0.18. Visit here on the www.remarpro.com listing, section Previous Versions and download version 4.0.17. Upload and activate the previous version.

This will allow you to keep using the previous settings as we investigate this issue for you more. After you perform this reversion, can you send us the settings you are using for the location of the starmicronics MCP20.

We’d like to review the settings you have defined for the margins, and custom layout under the location. Please also let us know which OS you are running.

A quick update. We released a hot fix, version 4.0.19. Please update to this latest version and it will resolve the issue with the 4.0.18 layout reported.

Hi. Unfortunately, even with v 4.0.20 installed it is still printing outside of the margins and making it unusable. Any more ideas? Thanks.

Let’s try a few other ideas.

Idea 1:

Under the location setting for this printer, try these settings:
https://ibb.co/10FkWZ0

Set the Custom Width to 0 MM

Now test this result.

Idea 2:

We want to have you try and modify the plugin source files, removing the margin setting for the template style sheet

Click Plugins > Plugin Editor > Select Print Manager > Select /Templates/Style.php

Now delete this code, https://ibb.co/6H3K9dd

@page {
	margin: 0;
}

IMPORTANT: Since you are modifying plugin code, make sure you have a backup of the site prior to making this code change.

Now test this result.

Idea 3:

Reduce paper size settings in the Print settings on the operating system. Often you can ‘trick’ the printer by selecting a smaller paper size. For example, 56mm x 0mm. Try a smaller setting in the paper settings when you manager the printer on the OS.

Now test this result.

Let us know if any of these settings yield a better result. If possible, include a screenshot of the printed out receipt. We’d love to see the results and try to understand if we can optimize them better for this printer model.

Sorry for the delay in replying. I was testing all of these ideas with the client. However, unfortunately, none of them appear to be working and still the same issue exists. You can see the receipt that gets printed out here: https://ibb.co/N9xHzqG

Thanks for sharing the screenshots this is helpful to understand the layout.

Let’s do the following. Please upgrade to version 4.0.21 of Print Manager, if you haven’t already.

Now under the Custom Margins, set the following: 5mm for all margins, as shown here: https://ibb.co/B4wwFMc

Also, access the printer settings on the OS, verify the default print paper size for this printer is set to correct width of 56mm

After verifying the correct default paper size and modifying the custom margins to 5mm. Let us know the results.

Yay, that worked! Thanks so much for your help with this.