• Resolved amcmanamon

    (@amcmanamon)


    Hello All,

    I have created a website using woocommerce and Printful integration. I am shipping product with printful pproducts and non-printful products and I have a few questions I can’t seem to find answers to.

    1. Do you have to create another shipping label for the printful product even though they are handling the shipping?

    2. My non-printful products ship faster than the printful products. At what point would you change the order status to completed? If I wait for the printful items to ship and change to completed, my non-printful items will most likely be at the customers house.

    3. What has everyone found to be the best shipping method for printful and on-printful items. yes, I know you can have both shipping rates on your site separately but no one will buy product for what appears to be two shipping charges.

    4.How do you change the business name on the shipping label?

    A lot of questions i’m sorry, but I do appreciate any feedback.

Viewing 1 replies (of 1 total)
  • Hey @amcmanamon,

    Thank you for reaching out and we’re sorry for the delay in our reply!
    I’ll cover the questions we have answers to:

    1. Do you have to create another shipping label for the printful product even though they are handling the shipping?

    Shipping labels and packing slips are generated and applied to your Printful shipments automatically.

    2. My non-printful products ship faster than the printful products. At what point would you change the order status to completed? If I wait for the printful items to ship and change to completed, my non-printful items will most likely be at the customers house.

    Once your Printful shipments are shipped, your order’s status will be updated automatically. If your order includes non-Printful products, your approach might be different. We suggest reaching out to our support team at [email protected] for advice!

    4.How do you change the business name on the shipping label?

    We will take the information you have added in your Printful Dashboard -> Stores -> Settings. You can also upload your company logo there (under P-slip), which we’ll print on the packaging and packing slip.

    We hope this helps, but be sure to reach out at [email protected], if you have any additional questions or concerns!

    • This reply was modified 4 years, 4 months ago by vita.printful.
Viewing 1 replies (of 1 total)
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