Printful Orders not syncing

  • Resolved ukelkar

    (@ukelkar)


    3 years, 8 months ago

    Hello!
    My website is a wordpress site hosted on goDaddy. WooCommerce is my e-commerce plugin which is accepting orders successfully. However, printful is unable to sync with my store any more.

    From my website side, status shows all OK
    * wp_version => 5.8

    ##### Printful Checklist #####
* Connection to Printful API => OK
* Printful API key is set => OK
* WordPress Permalinks => OK
* WordPress version => OK
* WooCommerce Webhooks => OK
* WooCommerce API keys are set => OK
* WooCommerce authentication URL access=> OK
* WordPress remote requests => OK
* WordPress Site URL => OK
* Recent store sync errors => OK
* Write permissions => OK
* PHP memory limit => OK
* PHP script time limit => OK

    I’ve checked website address in Settings (WP Dashboard + Printful Store Settings). The website worked fine until July 23. On July 23, the change that occurred is WooCommerce plugin was updated. However, I updated because sync errors started occurring. I cannot disable woocommerce plugin to debug e-commerce related issues. Any insight will allow timely product launch .. which we had trialed for a week before it broke unfortunately a day before a bigger product launch.

    From printful’s side, this is the error I see, “Error: A connection error occurred while requesting your server. Please check that your server is working correctly!”

    Thank you for any pointers!

    The page I need help with: [log in to see the link]

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