Printers not connecting

  • Resolved lewis rowlands

    (@lewis-rowlands)


    3 years, 5 months ago

    Hello, all of a sudden both our connected printers have stopped, no changes have been made to the printer or website, getting the error.

    ASB Status Code: 23 6 0 0 0 0 0 0 0

    Any ideas?

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Contributor lawrenceowen

    (@lawrenceowen)

    @lewis-rowlands

    I believe that you are probably using LetsEncrypt certificates on your site (or or your hosting company is on your behalf). Their original Root CA cert expired yesterday which means that all browsers and devices need to be updated in order to trust their new Root CA. Since web browsers auto-update, most end users will not notice, but internet connected devices like our printers generally need to be manually updated.

    I suspect that you are using a printer with HIX interface? (The mC-Print mosel is newer, and so has supported the new Root CA cert since very early firmware and is not likely to be affected).

    If so, please update your HIX interface to to the latest 1.9.2 firmware version. You can do this via it’s built-in web interface.

    Alternatively, if you are concerned about performing a firmware update, you can open the CloudPRNT settings page, find the “HTTPS trust level” option, and set it to “Accept all” save the setting and then your printer restarts it should be working again. This solution is less secure (in theory it means an attacker could spoof your web site, and the printer will not recognise the change) but quick and easy.

    Plugin Contributor Guillermo Cubero

    (@gcubero)

    @lewis-rowlands how’d you make out with Lawrence suggestions?

    • This reply was modified 3 years, 5 months ago by Guillermo Cubero. Reason: typo
    Plugin Contributor Guillermo Cubero

    (@gcubero)

    @lewis-rowlands I’m marking this as resolved due to inactivity. Feel free to comment on this or open a new issue if you’re still having issues.

    Thread Starter lewis rowlands

    (@lewis-rowlands)

    Hello, yes the issue was the lets encrypt problem I called up starprnt and they told me, appreciate the response!!

Viewing 4 replies - 1 through 4 (of 4 total)
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