Print problem

  • Resolved donsenilo1968

    (@donsenilo1968)


    3 years, 5 months ago

    Hello

    When I try to print one of the popups (with the normal browser-dialog), I get not the whole text but 5 times.
    Can you help me please ?

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Maria T

    (@mariatogonon)

    Hi there @donsenilo1968 – thanks for writing in to us and we apologize for this inconvenience.

    I viewed the page and may I ask, are you referring to these buttons? Please see screenshot: https://share.getcloudapp.com/OAunkJgR

    If yes then please try to disable asset caching under your Popup Maker > Settings > Misc and check it again if that helps you solve the problem. You can also check out this demo screencast to make it more clear for you: https://share.getcloudapp.com/bLukzNZy

    Hope that helps and if you have further questions, please don’t hesitate to email us back.

    Thank you & have a great day!

    Thread Starter donsenilo1968

    (@donsenilo1968)

    Hello

    Thank you for your reply.

    Yes, these are the buttons and I’ve disabled the asset caching but it makes no difference.

    Maria T

    (@mariatogonon)

    Thanks for letting us know quickly!

    I would suggest reaching us directly to our HelpScout support desk so we may best assist you with your issue. Check this link: https://wppopupmaker.com/support/ Thank you.

    Thread Starter donsenilo1968

    (@donsenilo1968)

    Under “Open A Support Ticket” -> “Plugin Support” is no Helpscout or anything except “No results found”.

    Maria T

    (@mariatogonon)

    Apologies for the inconvenience. You can try to reach us under Other Support and kindly input your details. Thank you!

Viewing 5 replies - 1 through 5 (of 5 total)
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