Primary domain name change- website a mess

  • I asked my host Host Papa if it was possible to change my primary domain name and they said it wouldn’t be a problem and that for this to take effect my website would be temporarily down(which I could live with)
    I received an email message from them last night approx 7hrs after my initial contact to inform me that the change had been made.
    this is what the website looks like now

    https://www.jnjcars.co.uk

    I don’t know what to do to fix this as I am a complete novice so I went on live chat first thing this morning and after waiting about 1/2hr to connect to a support representative this is what they said.

    Me
    Hi, I requested my primary domain name to be changed yesterday and this has been done but my website is an absolute mess
    Host Papa
    Correct and we have already warned you in the email
    Host Papa
    You have agreed to it and hence we have changed the domain as requested
    Me
    You didn’t explain that it would be a mess
    Host Papa
    The data loss is equal to data mess

    I was shocked at his attitude and now I don’t know what to do.
    Is this a simple fix? I don’t know where to start

Viewing 8 replies - 1 through 8 (of 8 total)

  • edit your wp-config.php file in the wordpress root flder and add teh following

    define(‘WP_HOME’,’https://https://www.jnjcars.co.uk’);
    define(‘WP_SITEURL’,’https://https://www.jnjcars.co.uk’);

    and see if you get in and teh formatting looks correct.

    if it does, go to dashboard->settings->general and change the url’s there.
    Then remove the two lines from the wp-config.php file

    and let this be a lesson
    1) alwys backup your ste before you do anything major
    2) if you don’t know what you are doing – ask before you do it
    3) if you are still unsure…hire some one that knows what they are doing to do it for you.

    Thread Starter diddlyidi

    (@diddlyidi)

    Isn’t this what Host Papa support should be doing for me?

    Thread Starter diddlyidi

    (@diddlyidi)

    Do I get into the word press root folder through host papa?

    Isn’t this what Host Papa support should be doing for me?

    nope, they did the behind the curtian work to change the doamin name. Th eout front work is your responsibility.

    Do I get into the word press root folder through host papa?

    I would assume so, if they are doing the actual hosting of the site. You probably have cPanel and with in that a File manager – I can’t be sure since I am not one o thier customers.

    If you are really a novice and unsure of what you are doing, I suggest you hire someone to help you out. You can hire someone at https://jobs.wordpress.net

    Thread Starter diddlyidi

    (@diddlyidi)

    You should be grateful that you are not one of their customers.
    The customer support is shocking.
    If they had explained that it could have had serious consequences I wouldn’t have done it.
    I explained to them that I was a novice and no suggestion was made to back up any files.
    Well I can kiss them goodbye, I won’t be renewing my subscription

    Why would you expect them to maintain your site? They are providing web hosting, not maintenance. They did what you asked them tio do, they changed the doamin name that pointed to your site. They have no idea why you are doing that or what you are using it for. For all they know, you might have decided to use a sraighe HTML site.

    You admit to being a novice, and you chose to make a signifiant change without knowing the consequences. Sorry, but the only one you can blame for any problems is yourself.

    Have you make the changes to the wp-config.php file?
    the problem is your wordpress site is still using at the old domain name. All the styling and images ets are still available, you just have to tell wordpress to use the new domain name.

    Thread Starter diddlyidi

    (@diddlyidi)

    Okay I think that I have managed to change the wp-config.php file and I can now get into wordpress.
    However all of my images are not displaying and the theme that was installed has gone so I have temporarily added another theme.
    Any idea how I can get my images to upload please

    What is the current URL for the site?
    did you go into the site and change teh URL’s at settings->general?

Viewing 8 replies - 1 through 8 (of 8 total)
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