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oceanbeachdream
(@oceanbeachdream)

2 weeks, 4 days ago

I ran a sale on my website 7 days ago. The pricing in Google merchant centre is still showing the sale price for some products. Very Annoying.

In merchant centre its showing its syncing correctly and last one was today.

What Can I do to force a resysnc and its strange that

The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)

Plugin Support Reynier C. (woo-hc)
(@reynierc)

2 weeks, 2 days ago

Hi @oceanbeachdream ,

I understand how frustrating it can be when prices don’t sync as they should. To address this issue, I’d suggest verifying the product data directly in WooCommerce to make sure sale prices and regular prices are correctly inputted. If it is, try clearing any site caching that might be causing older data to stick.

If that doesn’t work, double-check if the sale dates in your product settings might still be active. If in need of a more immediate update, you can also manually adjust the prices in the Merchant Center.

Let me know how it goes.

Thread Starter oceanbeachdream
(@oceanbeachdream)

2 weeks, 2 days ago

I did do a basic cache clearance but did not help.

I used booster plugin to do site wide sale 20% off. Is there something specific cache I can clear?

Plugin Support Jonayed Hosen (woo-hc)
(@jonayedhosen)

2 weeks, 1 day ago

Hi @oceanbeachdream

I understand you’re experiencing an issue with the price not displaying correctly on your Google Merchant Account.

There’s a possibility that a recently installed booster plugin, which applies a site-wide 20% off sale, might be causing this issue. Have you had a chance to temporarily deactivate the plugin to check if it’s interfering?

To gain more insight, please go to WooCommerce > Status > Scheduled Actions and look for any pending actions related to the sale price. If you find any, try running them manually to see if that resolves the issue.

It would also be helpful for us to review your site’s System Status report, as it can provide more insight into your site’s setup and help us pinpoint the cause of the problem. You can find the report under WooCommerce > Status. Click Get system report and then Copy for support.

Additionally, if you have any fatal error logs, please share those with us. You can find them under WooCommerce > Status > Logs.

Let me know if this helps or if you need further assistance!

Thread Starter oceanbeachdream
(@oceanbeachdream)

2 weeks, 1 day ago

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Next scheduled: 2024-11-07 17:58:35 +13:00 Options: ? Notes: 36 Onboarding: completed Action Scheduler Canceled: 1 Oldest: 2024-10-29 15:59:20 +1300 Newest: 2024-10-29 15:59:20 +1300 Complete: 6,785 Oldest: 2024-10-07 16:00:53 +1300 Newest: 2024-11-07 15:37:51 +1300 Failed: 243 Oldest: 2023-02-27 07:33:12 +1300 Newest: 2024-11-07 15:48:20 +1300 Pending: 15 Oldest: 2024-11-07 16:00:00 +1300 Newest: 2024-12-14 01:14:31 +1300 Status report information Generated at: 2024-11-07 15:52:10 +13:00 `

Thread Starter oceanbeachdream
(@oceanbeachdream)

2 weeks, 1 day ago

Update. I deactivated the plugin. Noticed doing this took all my product away from Merchant centre. I reactivated the plugin but its only uploaded 20% of products. What Can I do. I have 878 products so its hard for me to manually push them.

Thread Starter oceanbeachdream
(@oceanbeachdream)

2 weeks, 1 day ago

Also I have noticed that My performance max campagin now says it has zero products. Dont understand as merchant says I have 319 products up loaded.

Plugin Support Zubair Zahid (woo-hc)
(@doublezed2)

1 week, 6 days ago

Hello oceanbeachdream,

Thank you for your reply

I took a look at the report you shared, and I see that there are 53 active plugins.
I noticed that some plugins have similar functionalities, such as:
– Code Snippets and WPCode Lite
– Google for WooCommerce and Product Feed PRO for WooCommerce

It might be a good idea to check these out to prevent any potential conflicts.

For further troubleshooting, it would be helpful to disable the cache and security plugins:
– BigScoots Cache
– Wordfence Security
If you can, it would also be helpful to disable any other non-essential plugins.
After you have disabled cache, security, and non-essential plugins try updating the products again and check if that updates the information visible at Google.

I spotted a plugin called “Google Remarketing Codes” and it seems that it has been discontinued and is no longer maintained by the author.

Lastly, I highly encourage you to consult a professional developer who can help you review all the plugins on your site.

Looking forward to your response. ??

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