Prices changes in Facebook shop after Yith Role Based Users has completed an ord

  • Resolved osositno

    (@osositno)


    3 years, 7 months ago

    Hi
    I have been in touch with Yith support. It has to do with an Woocommerce Plugin called Yith Role Based Prices that is installed in our site.
    Recently, after our customers with a role based price (Dealers) has completed orders with us, our prices in Facebook shop has changed. All the products the Role Based User had bought with us, changed the price in Facebook shop.
    We have to do a manually sync after our Role Based User (dealers) has completed an order.
    I have been in touch with YITH Support. They have been looking into our site, but their answer was:
    “Hi Margit
    I’m sorry but because my solution didn’t work, is necessary ask to Facebook plugin developer if is possible add the compatibility with our plugin.
    I don’t know how this plugin work so i can’t help you more than this.
    Hope in your understanding
    Have a nice day
    Salvatore Strano”

    Is there any chance for our Yith Role Based Prices plugin to not send updated prices to our Facebook shop after their orders? Or get Yith’s plugin to be compatible with Facebook for Woocommerce plugin? Our Yith plugin is: YITH WooCommerce Role Based Prices, version 1.3.2
    Best regards.
    Margit Saga

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)

  • The best place for feature requests would be the WooCommerce Ideas board here: https://ideas.woocommerce.com/forums/133476-woocommerce Ideas there are reviewed by our developers and product managers and prioritized according to demand.

    Alternatively, if the Yith Role Based Prices plugin developer wants to submit a compatibility patch or a bug report, the repository for the Facebook for WooCommerce plugin can be found here: https://github.com/woocommerce/facebook-for-woocommerce/

    Hi, @osositno! We haven’t heard back from you in a while, so I’m going to mark this thread as resolved. However, we’ll be here if/when you’re ready to continue.

    Thread Starter osositno

    (@osositno)

    I did receive an answer:

    YITH Support Team (YITH Support Team) 
Aug 16, 2021, 9:49 GMT+2 
Hello there,
thanks for your feedback. I'm forwarding it to the plugin's developer in order to check this. Unfortunately, it's on vacation now, so I can let you know within 2 weeks.
Thanks for your patience.

Regards,
Alberto Ruggiero

    Hi @osositno,
    Thank you for the update! It looks like the YITH Support Team will take it from there.

    We will be here for any other questions you may have.

    Thread Starter osositno

    (@osositno)

    Hi. I just received the answer from Yith developers.
    REF:
    I talked with our developers and we can’t add the integration with Facebook plugin, you need to a customization for this that we can’t do.

    What do do next?
    Any chance to get both plugin-developers to contact each other? We are stuck in the middle here. The email address for the Yith support is: [email protected]

    Hope you can put your heads together?
    Best regards
    ososit
    Masaga.no

    Hi there,

    What do do next?

    It seems like the best option would be to hire a developer and build a customized solution to integrate both the plugins. For customization, I recommend collaborating with a developer locally or with someone from our customizations page.

    Do let us know if you have any further queries.

Viewing 6 replies - 1 through 6 (of 6 total)
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