Prices are way too high

  • Resolved sofijagb

    (@sofijagb)


    6 years, 7 months ago

    It looks like item weights are not being added correctly. UPS charges a minimum of 1 lb, so a 1/4lb item pays 1 lb. But when three 1/4 lb items are purchased it charges 3 lbs instead of 1. Is it easy to fix this?

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hi @sofijagb,

    Actually, this is happening because the basic version sends individual requests for each item in the cart.

    The basic version of the plugin is meant for small shop owners who have a 1 or 2 products in their inventory. Hence, packing of products happens individually. And so the rate comes individually.

    The premium version has additional features like box packing, and weight based packing also. So the rates will come up by the summation of weights of individual products if you select weight based option.
    In addition, it also has label generation feature, and other other value added services.

    This is odd as I have 1 item with weight of 10lb and size of 24″x80″ and its calculating out to this amazing amount for a local address in CA

    Next Day Air (UPS): $756.06
    2nd Day Air (UPS): $567.11
    Ground (UPS): $163.53

    If I change it to a New York address, it gets even more weird:
    Next Day Air (UPS): $756.06
    2nd Day Air (UPS): $567.11
    Ground (UPS): $163.53

    Sometimes it gets to ver 1,000 depending on the state – thats a little excessive for shipping, doncha think?

    Any ideas on whats occurring?

    <Package>
    <PackagingType>
    02
    <Description>Package/customer supplied</Description>
    </PackagingType>
    <Description>Rate</Description>
    <Dimensions>
    <UnitOfMeasurement>
    IN
    </UnitOfMeasurement>
    <Length>80.00</Length>
    <Width>24.00</Width>
    <Height>4.00</Height>
    </Dimensions>
    <PackageWeight>
    <UnitOfMeasurement>
    LBS
    </UnitOfMeasurement>
    <Weight>10</Weight>
    </PackageWeight>
    </Package>

    • This reply was modified 6 years, 7 months ago by idaryl.
    • This reply was modified 6 years, 7 months ago by idaryl.

    Hi @idaryl,

    I did a quick check for your shipment for a local address in California, and the rates are coming similar. Hence, we can conclude that the rates are coming correct. Whatever is being charged by UPS, our plugin is showing this to you. Here are the screenshots for your reference :
    https://ibb.co/h3XFW7
    https://ibb.co/efXhB7

    Kindly check this and let us know if you have any query.

Viewing 3 replies - 1 through 3 (of 3 total)
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