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Resolved questionabout
(@questionabout)

3 years, 2 months ago

I have a catalog of about 18k products and when I initially set everything up all looks good and correct, but whenever price is updated or stock quantity or status is updated Facebook still has old info.
I did click on Product sync and it didn’t help after complete sync was done.
Not really sure what is going on and how to fix this.
I can’t show page link here due to privacy.
I also tried the reset all products code and it doesn’t help as well. https://woocommerce.com/document/facebook-for-woocommerce-delete-or-reset-all-facebook-products/#reset-all-products

The page I need help with: [log in to see the link]
Viewing 3 replies - 1 through 3 (of 3 total)
(@shrutiwpcom)
Hi @questionabout! Thank you for reaching out here.
Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.
Are the products having issues simple products or variations?
You said this: “I did click on Product sync and it didn’t help after complete sync was done.” Did you see any error messages noting that the sync did not complete as expected?
Thread Starter
questionabout
(@questionabout)
3 years, 2 months ago
Simple products, I don’t have product variations
No, I do not see any errors clicking on product sync.
Also, SOME products do sync, but the “sale” price on them is still not syncing, only regular price.
report:

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### Post Type Counts ###

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attachment: 30451
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mc4wp-form: 1
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page: 50
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post: 10947
product: 18940
question_answer: 18826
revision: 7300
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wishlist: 429
yith_best_price: 827
ywar_reviews: 2390
ywrac_cart: 3
ywrac_email: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (61) ###

Gravity Forms: by Gravity Forms – 2.5.14
Advanced noCaptcha & invisible Captcha: by WP White Security – 6.1.7
Ajax Search Pro: by Ernest Marcinko – 4.21.4
Akismet Anti-Spam: by Automattic – 4.2.1
PublishPress Capabilities: by PublishPress – 2.3.3
Classic Editor: by WordPress Contributors – 1.6.2
Custom Content by Country (from iControlWP): by One Dollar Plugin – 2.19.200520
Disable Cart Fragments: by Optimocha – 2.0
Easy Theme and Plugin Upgrades: by Chris Jean – 2.0.2
Easy WP SMTP: by wpecommerce
alexanderfoxc – 1.4.7

Google Customer Reviews for WooCommerce: by eCreations – 2.6.12
Facebook for WooCommerce: by Facebook – 2.6.9
Fast Velocity Minify: by Raul Peixoto – 3.2.2
Heartbeat Control by WP Rocket: by WP Rocket – 2.0
KingComposer: by King-Theme – 2.9.6
Kirki Customizer Framework: by David Vongries – 4.0.3
MC4WP: Mailchimp for WordPress: by ibericode – 4.8.6
Max Mega Menu: by megamenu.com – 2.9.5
NinjaScanner: by The Ninja Technologies Network – 3.0.9
Nomiddleman Bitcoin and Crypto Payments for WooCommerce: by nomiddleman – 2.4.8
PHP native password hash: by Ayesh Karunaratne – 2.1
Smart Manager For WooCommerce – Stock Management, Bulk Edit & more...: by StoreApps – 5.26.0
Smart Slider 3: by Nextend – 3.5.1.2
twilio-connect: by Alex – 1.0.0
Themes Zone Feature Pack: by Themes Zone – 1.0.11
WC Get Stock: by Alex – 1.0.0
WC Get tracking: by Alex – 2.0.0
Payment Plugins Braintree For WooCommerce: by Payment Plugins
[email protected] – 3.2.31

WooCommerce Brands: by WooCommerce – 1.6.2
WooCommerce Conversion Tracking: by weDevs – 2.0.9
WooCommerce Elavon Converge Gateway: by SkyVerge – 2.11.5
WooCommerce Google Analytics Pro: by SkyVerge – 1.8.3
WooCommerce Gravity Forms Product Add-Ons: by Lucas Stark – 3.3.16
WooCommerce PDF Invoices & Packing Slips: by WP Overnight – 2.12.1
WooCommerce Google Product Feed: by Ademti Software Ltd. – 7.6.6
WOOF - WooCommerce Products Filter: by realmag777 – 2.2.6
WooCommerce Sequential Order Numbers Pro: by SkyVerge – 1.18.0
WooCommerce Shipment Tracking: by WooCommerce – 1.6.30
WooCommerce FedEx Shipping: by WooCommerce – 3.4.13
WooCommerce USPS Shipping: by WooCommerce – 4.4.69
WooCommerce Store Credit: by Themesquad – 3.4.2
WooCommerce Twilio SMS Notifications: by SkyVerge – 1.16.1
WooCommerce Zapier: by OM4 Software – 2.2.2
WooCommerce: by Automattic – 6.0.0 (update to version 6.1.0 is available)
WOOF Car Statistic - Add-on for collecting statistics: by Alex – 1.0.0
Wordfence Security: by Wordfence – 7.5.7
Yoast SEO Premium: by Team Yoast – 17.8
Yoast SEO: by Team Yoast – 17.8
WP All Export Pro: by Soflyy – 1.7.2
WP All Import Pro: by Soflyy – 4.7.1
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WP Order fraud check: by Alex – 1.0.0
WP Paint - WordPress Image Editor: by ZetaMatic – 0.5.2
WP Short links - Get shareable short link: by Alex – 1.0.0
WP Select Car Widget: by Alex – 1.0.0
WP All Import - WooCommerce Import Add-On Pro: by Soflyy – 3.2.9
YITH WooCommerce Advanced Reviews Premium: by YITH – 1.6.27
YITH WooCommerce Gift Cards Premium: by YITH – 3.3.8
YITH WooCommerce Questions and Answers Premium: by YITH – 1.3.17
YITH WooCommerce Review Reminder Premium: by YITH – 1.7.6
YITH WooCommerce Waiting List Premium: by YITH – 1.9.5

### Inactive Plugins (11) ###

Advanced Database Cleaner: by Younes JFR. – 3.0.3
AffiliateWP: by AffiliateWP
LLC – 2.2.10

BackupBuddy: by iThemes – 8.6.0.0
GoUrl Bitcoin Payment Gateway & Paid Downloads & Membership: by GoUrl.io – 1.6.4
GoUrl WooCommerce - Bitcoin Altcoin Payment Gateway Addon. White Label Solution: by GoUrl.io – 1.3.8
NinjaFirewall (WP+): by The Ninja Technologies Network – 4.4.3
Query Monitor: by John Blackbourn – 3.8.2
WooCommerce Admin: by WooCommerce – 3.0.3
WooCommerce Conversion Tracking Pro: by weDevs LLC – 1.0.3
WP-Optimize Premium - Clean, Compress, Cache: by David Anderson
Ruhani Rabin
Team Updraft – 3.1.6

YITH Best Price Guaranteed for WooCommerce: by YITHEMES – 1.2.3

### Must Use Plugins (1) ###

0-ninjafirewall.php: by The Ninja Technologies Network – 1.0

### Settings ###

API Enabled: ?
Force SSL: ?
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
gift-card (gift-card)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
featured (featured-2)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-2 (rated-2-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-4 (rated-4-2)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #1705 - /shop-2/
Cart: #6 - /cart/
Checkout: #7 - /checkout/
My account: #8 - /account/
Terms and conditions: ? Page not set

### Theme ###

Name: Chromium
Version: 1.1.5
Author URL: https://themes.zone
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

### Templates ###

Overrides: chromium/woocommerce/archive-product.php
chromium/woocommerce/auth/footer.php
chromium/woocommerce/auth/form-grant-access.php version 2.4.0 is out of date. The core version is 4.3.0
chromium/woocommerce/auth/form-login.php
chromium/woocommerce/auth/header.php
chromium/woocommerce/cart/cart-empty.php
chromium/woocommerce/cart/cart-item-data.php
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chromium/woocommerce/cart/cart-totals.php
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chromium/woocommerce/cart/cross-sells.php version 3.0.0 is out of date. The core version is 4.4.0
chromium/woocommerce/cart/mini-cart.php version 3.5.0 is out of date. The core version is 5.2.0
chromium/woocommerce/cart/proceed-to-checkout-button.php
chromium/woocommerce/cart/shipping-calculator.php version 3.5.0 is out of date. The core version is 4.0.0
chromium/woocommerce/checkout/cart-errors.php
chromium/woocommerce/checkout/form-billing.php version 3.0.9 is out of date. The core version is 3.6.0
chromium/woocommerce/checkout/form-checkout.php
chromium/woocommerce/checkout/form-coupon.php
chromium/woocommerce/checkout/form-login.php version 3.4.0 is out of date. The core version is 3.8.0
chromium/woocommerce/checkout/form-pay.php version 3.4.0 is out of date. The core version is 5.2.0
chromium/woocommerce/checkout/form-shipping.php version 3.0.9 is out of date. The core version is 3.6.0
chromium/woocommerce/checkout/order-receipt.php
chromium/woocommerce/checkout/payment-method.php
chromium/woocommerce/checkout/payment.php version 3.4.0 is out of date. The core version is 3.5.3
chromium/woocommerce/checkout/review-order.php version 3.3.0 is out of date. The core version is 5.2.0
chromium/woocommerce/checkout/terms.php
chromium/woocommerce/checkout/thankyou.php version 3.2.0 is out of date. The core version is 3.7.0
chromium/woocommerce/content-product.php version 3.4.0 is out of date. The core version is 3.6.0
chromium/woocommerce/content-single-product.php version 3.4.0 is out of date. The core version is 3.6.0
chromium/woocommerce/content-widget-product.php version 3.5.2 is out of date. The core version is 3.5.5
chromium/woocommerce/content-widget-reviews.php
chromium/woocommerce/emails/admin-cancelled-order.php version 3.5.0 is out of date. The core version is 4.1.0
chromium/woocommerce/emails/admin-failed-order.php version 3.5.0 is out of date. The core version is 3.7.0
chromium/woocommerce/emails/admin-new-order.php version 3.5.0 is out of date. The core version is 3.7.0
chromium/woocommerce/emails/customer-completed-order.php version 3.5.0 is out of date. The core version is 3.7.0
chromium/woocommerce/emails/customer-invoice.php version 3.5.0 is out of date. The core version is 3.7.0
chromium/woocommerce/emails/customer-new-account.php version 3.5.2 is out of date. The core version is 6.0.0
chromium/woocommerce/emails/customer-note.php version 3.5.0 is out of date. The core version is 3.7.0
chromium/woocommerce/emails/customer-on-hold-order.php version 3.5.0 is out of date. The core version is 3.7.0
chromium/woocommerce/emails/customer-processing-order.php version 3.5.0 is out of date. The core version is 3.7.0
chromium/woocommerce/emails/customer-refunded-order.php version 3.5.0 is out of date. The core version is 3.7.0
chromium/woocommerce/emails/customer-reset-password.php version 3.5.0 is out of date. The core version is 4.0.0
chromium/woocommerce/emails/email-addresses.php version 3.2.1 is out of date. The core version is 5.6.0
chromium/woocommerce/emails/email-customer-details.php
chromium/woocommerce/emails/email-downloads.php
chromium/woocommerce/emails/email-footer.php version 2.3.0 is out of date. The core version is 3.7.0
chromium/woocommerce/emails/email-header.php version 2.4.0 is out of date. The core version is 4.0.0
chromium/woocommerce/emails/email-order-details.php version 3.3.1 is out of date. The core version is 3.7.0
chromium/woocommerce/emails/email-order-items.php version 3.5.0 is out of date. The core version is 3.7.0
chromium/woocommerce/emails/email-styles.php version 3.3.0 is out of date. The core version is 4.0.0
chromium/woocommerce/emails/plain/admin-cancelled-order.php version 3.5.0 is out of date. The core version is 4.1.0
chromium/woocommerce/emails/plain/admin-failed-order.php version 3.5.0 is out of date. The core version is 3.7.0
chromium/woocommerce/emails/plain/admin-new-order.php version 3.5.0 is out of date. The core version is 3.7.0
chromium/woocommerce/emails/plain/customer-completed-order.php version 3.5.0 is out of date. The core version is 3.7.0
chromium/woocommerce/emails/plain/customer-invoice.php version 3.5.0 is out of date. The core version is 3.7.0
chromium/woocommerce/emails/plain/customer-new-account.php version 3.5.2 is out of date. The core version is 6.0.0
chromium/woocommerce/emails/plain/customer-note.php version 3.5.0 is out of date. The core version is 3.7.0
chromium/woocommerce/emails/plain/customer-on-hold-order.php version 3.5.0 is out of date. The core version is 3.7.0
chromium/woocommerce/emails/plain/customer-processing-order.php version 3.5.0 is out of date. The core version is 3.7.0
chromium/woocommerce/emails/plain/customer-refunded-order.php version 3.5.0 is out of date. The core version is 3.7.0
chromium/woocommerce/emails/plain/customer-reset-password.php version 3.5.0 is out of date. The core version is 3.7.0
chromium/woocommerce/emails/plain/email-addresses.php version 3.4.0 is out of date. The core version is 5.6.0
chromium/woocommerce/emails/plain/email-customer-details.php
chromium/woocommerce/emails/plain/email-downloads.php
chromium/woocommerce/emails/plain/email-order-details.php version 3.5.0 is out of date. The core version is 3.7.0
chromium/woocommerce/emails/plain/email-order-items.php version 3.2.0 is out of date. The core version is 5.2.0
chromium/woocommerce/global/breadcrumb.php
chromium/woocommerce/global/form-login.php version 3.3.0 is out of date. The core version is 3.6.0
chromium/woocommerce/global/quantity-input.php version 3.4.0 is out of date. The core version is 4.0.0
chromium/woocommerce/global/sidebar.php
chromium/woocommerce/global/wrapper-end.php
chromium/woocommerce/global/wrapper-start.php
chromium/woocommerce/loop/add-to-cart.php
chromium/woocommerce/loop/loop-end.php
chromium/woocommerce/loop/loop-start.php
chromium/woocommerce/loop/no-products-found.php
chromium/woocommerce/loop/orderby.php version 3.3.0 is out of date. The core version is 3.6.0
chromium/woocommerce/loop/pagination.php
chromium/woocommerce/loop/price.php
chromium/woocommerce/loop/rating.php version 3.0.0 is out of date. The core version is 3.6.0
chromium/woocommerce/loop/result-count.php version 3.3.0 is out of date. The core version is 3.7.0
chromium/woocommerce/loop/sale-flash.php
chromium/woocommerce/myaccount/dashboard.php version 2.6.0 is out of date. The core version is 4.4.0
chromium/woocommerce/myaccount/downloads.php
chromium/woocommerce/myaccount/form-add-payment-method.php version 3.4.0 is out of date. The core version is 4.3.0
chromium/woocommerce/myaccount/form-edit-account.php
chromium/woocommerce/myaccount/form-edit-address.php version 3.4.0 is out of date. The core version is 3.6.0
chromium/woocommerce/myaccount/form-login.php version 3.5.0 is out of date. The core version is 4.1.0
chromium/woocommerce/myaccount/form-lost-password.php
chromium/woocommerce/myaccount/form-reset-password.php version 3.5.0 is out of date. The core version is 3.5.5
chromium/woocommerce/myaccount/lost-password-confirmation.php version 3.5.2 is out of date. The core version is 3.9.0
chromium/woocommerce/myaccount/my-account.php
chromium/woocommerce/myaccount/my-address.php
chromium/woocommerce/myaccount/my-downloads.php
chromium/woocommerce/myaccount/my-orders.php
chromium/woocommerce/myaccount/navigation.php
chromium/woocommerce/myaccount/orders.php version 3.2.0 is out of date. The core version is 3.7.0
chromium/woocommerce/myaccount/payment-methods.php
chromium/woocommerce/myaccount/view-order.php
chromium/woocommerce/notices/error.php version 3.5.0 is out of date. The core version is 3.9.0
chromium/woocommerce/notices/notice.php version 3.5.0 is out of date. The core version is 3.9.0
chromium/woocommerce/notices/success.php version 3.5.0 is out of date. The core version is 3.9.0
chromium/woocommerce/order/form-tracking.php version 3.4.0 is out of date. The core version is 3.6.0
chromium/woocommerce/order/order-again.php
chromium/woocommerce/order/order-details-customer.php version 3.4.4 is out of date. The core version is 5.6.0
chromium/woocommerce/order/order-details-item.php version 3.0.0 is out of date. The core version is 5.2.0
chromium/woocommerce/order/order-details.php version 3.5.2 is out of date. The core version is 4.6.0
chromium/woocommerce/order/order-downloads.php
chromium/woocommerce/order/tracking.php
chromium/woocommerce/product-searchform.php
chromium/woocommerce/single-product/add-to-cart/external.php
chromium/woocommerce/single-product/add-to-cart/grouped.php version 3.4.0 is out of date. The core version is 4.8.0
chromium/woocommerce/single-product/add-to-cart/simple.php
chromium/woocommerce/single-product/add-to-cart/variable.php version 3.4.1 is out of date. The core version is 3.5.5
chromium/woocommerce/single-product/add-to-cart/variation-add-to-cart-button.php
chromium/woocommerce/single-product/add-to-cart/variation.php
chromium/woocommerce/single-product/meta.php
chromium/woocommerce/single-product/photoswipe.php
chromium/woocommerce/single-product/price.php
chromium/woocommerce/single-product/product-attributes.php version 3.1.0 is out of date. The core version is 3.6.0
chromium/woocommerce/single-product/product-image.php
chromium/woocommerce/single-product/product-thumbnails.php
/home/*hidden*/public_html/wp-content/plugins/yith-woocommerce-advanced-reviews-premium/templates/ywar-rating.php
chromium/woocommerce/single-product/related.php version 3.0.0 is out of date. The core version is 3.9.0
chromium/woocommerce/single-product/review-meta.php
chromium/woocommerce/single-product/review-rating.php version 3.1.0 is out of date. The core version is 3.6.0
chromium/woocommerce/single-product/review.php
chromium/woocommerce/single-product/sale-flash.php
chromium/woocommerce/single-product/share.php
chromium/woocommerce/single-product/short-description.php
chromium/woocommerce/single-product/stock.php
chromium/woocommerce/single-product/tabs/additional-information.php
chromium/woocommerce/single-product/tabs/description.php
chromium/woocommerce/single-product/tabs/tabs.php version 2.4.0 is out of date. The core version is 3.8.0
chromium/woocommerce/single-product/title.php
chromium/woocommerce/single-product/up-sells.php
chromium/woocommerce/single-product-reviews.php version 3.5.0 is out of date. The core version is 4.3.0
chromium/woocommerce/single-product.php
chromium/woocommerce/content-product_cat.php version 2.6.1 is out of date. The core version is 4.7.0
chromium/woocommerce/taxonomy-product_cat.php version 1.6.4 is out of date. The core version is 4.7.0
chromium/woocommerce/taxonomy-product_tag.php version 1.6.4 is out of date. The core version is 4.7.0

Outdated Templates: ?
					
					
						Learn how to update

### WooCommerce Google Product Feed fields ###

Availability: Defaults to "in stock".
Condition: Defaults to "new".
Brand: Defaults to “*hidden”*. Pre-populates from product_brand taxonomy.
Manufacturer Part Number (MPN): Pre-populates from sku taxonomy.
Product Type: Defaults to “*hidden”*.
Google Product Category: Defaults to “*hidden*”.
Delivery label: Defaults to "usa-only". Pre-populates from product_shipping_class taxonomy.
Custom label 1: Defaults to "shipping class". Pre-populates from product_shipping_class taxonomy.
Custom label 2: Defaults to "margin-group". Pre-populates from margin-group meta field.

### WooCommerce Google Product Feed options ###

Include variations in feed: No
Send item_group_id: No

### Elavon Converge Credit Card ###

Environment: Production
Tokenization Enabled: –
Debug Mode: Save to Log

### Action Scheduler ###

Complete: 54,922
Oldest: 2021-12-20 07:25:11 -0800
Newest: 2022-01-20 07:18:40 -0800

Failed: 3,357
Oldest: 2020-10-21 23:22:38 -0700
Newest: 2021-10-26 09:10:03 -0700

Pending: 4
Oldest: 2022-01-20 07:57:46 -0800
Newest: 2022-01-20 21:55:32 -0800

### WooCommerce Zapier ###

Database Version: ? 13
Detailed Logging Enabled: No
Legacy Mode Disabled: ? No
SSL: ? Yes
REST API Authentication Key(s): ? 0
Task History Record Count: ? 3799
Webhook #65: Zapier #subscription:12621301
- Status: active
- Trigger: order.status_changed
- Delivery Count (Last 30 Days): 3002
Webhook #11: Zapier #111015718
- Status: disabled
- Trigger: order.status_changed
- Delivery Count (Last 30 Days): 0
Webhook #8: Zapier #111015718
- Status: disabled
- Trigger: order.status_changed
- Delivery Count (Last 30 Days): 0
Webhook #6: Zapier #111015718
- Status: disabled
- Trigger: order.status_changed
- Delivery Count (Last 30 Days): 0
Deleted Webhook Delivery Count: 797
Legacy Cron Tasks: ? 0
Active Legacy Feeds: ? 0 active Legacy Feed(s) need to be migrated before April 30
2022. Migrate Your Zaps Now

### Status report information ###

Generated at: 2022-01-20 07:19:37 -08:00
thanks for help!
nathvi V. a11n
(@nathvi)
3 years, 2 months ago
Hi @questionabout
Thanks for confirming
Please try the following:
* Update WooCommerce and the DataBase to the latest version WooCommerce: by Automattic – 6.0.0 (update to version 6.1.0 is available)
* Ask your host to increase the PHP Post Max Size: 24 MB to 100
* Temporarily disable any security, caching or optimizing plugin including:
Fast Velocity Minify: by Raul Peixoto – 3.2.2
NinjaScanner: by The Ninja Technologies Network – 3.0.9
Try a sync after this and let us know how it goes.
If this does not work, we will need to rule out anything else interfering by completing a conflict test:
Read more about plugin and theme conflicts in our Self-Service Guide(https://docs.woocommerce.com/document/woocommerce-self-service-guide/
Viewing 3 replies - 1 through 3 (of 3 total)
The topic ‘Price, Sale Price, Stock not syncing’ is closed to new replies.