Price not same

Hello @eddieeu!

I checked your screenshot and noticed the price difference. I also see the following text in your screenshot:

Image URL: https://d.pr/i/b8LE76

The site seems to be using a plugin that offers ‘Points and Rewards’ functionality. The discount/price difference that you see seems to be the amount calculated after applying the points discount.

We have a similar plugin: https://woocommerce.com/products/woocommerce-points-and-rewards/

If this is your site, and you do not know which plugin is causing this issue; try disabling all plugins first and start enabling each one-by-one. After enabling each, test the issue. This way, you’ll find the exact plugin/extension that is causing this.

Best!

Hi Pranav R.

Good day to you.

Thanks for your replied.
I tried to disable the ‘Points and Rewards’ plugin. It seems the result still the same. Please referred to the pic attached below.

Image URL: https://prnt.sc/UvdaigTNshxr

Best Regards,
Eddie

Hello @eddieeu!

Thank you for the screenshot. I believe the product in your screenshot is this: https://staging.plixstar.com/product/baby-bottle-2/

I noticed that you have two prices for this product, i.e. ‘retail’ and ‘wholesale’ (as per the below screenshot).

You might be logged in as a wholesaler and seeing the calculation as per the wholesale price. At my end, I see the correct calculation (screenshot attached below for your reference).

Please test again from a different browser without logging into your account.

If you still face issues, please perform a conflict test on your site to find the applicable plugin that is causing the problem.

Best!