price issue in abandoned orders tap

Hi @wordpress07,

I tried to replicate the issue you mentioned but I am unable to replicate the same. I have abandoned a cart with the product whose price is Rs. 500. This cart is displaying on the Abandoned Orders page and the price is also displaying correctly in the Order Total column.
Attaching the screenshot: https://www.screencast.com/t/NuvTIyVOic

Can you please share the product URL for which you faced this issue and also, share the screenshot of Abandoned Orders page with the abandoned order id? So that we will abandon a cart on your site to check this issue.

Please let me know.

Regards,
Priyanka Jagtap

screenshots of abandoned cart orders https://www.screencast.com/t/OkJEbtVZDpbB and https://www.screencast.com/t/w4JKOuhnfBWN and url of one specific product type https://eyeonalsh.com/product-category/natural/.I think there is currencies issue dollar and INR.
thank you

Hi @wordpress07,

Thank you for providing the screenshots.

I observed on your site that there are 2 options to change the currency while adding the product to the cart. We can purchase the product with the INR price or in US Dollar price. https://www.screencast.com/t/u9HmPi7vjL6

So, if I select INR currency then the product price is INR 599 and if I select USD then the product price is USD 8.5. So, it might be possible that when someone has abandoned the cart, the customer has selected USD and abandoned a cart in USD. So, the price was showing 8.5 but the currency symbol is showing in INR on Abandoned Orders tab because we do show the default WooCommerce currency symbol from WooCommerce -> Settings -> General -> Currency options section.

Please let us know which Currency switcher plugin you are using?

To confirm this, can you please try to abandon two carts on your site one with the INR currency and another with Dollar and see whether the currency is displaying correctly on the Abandoned Orders page or not?

Please check the same and let us know the result.

Regards,
Priyanka Jagtap

issue is of INR and USD.Im using “Currency Switcher for WooCommerce” By realmag777
thanks

• This reply was modified 5 years, 8 months ago by wordpress07.

Hi @wordpress07,

Our Abandoned Cart Lite for WooCommerce plugin is not compatible with the Currency Switcher for WooCommerce plugin. However, our PRO version of the Abandoned Cart plugin is compatible with “Multi-currency switcher – WPML” and “Aelia currency switcher for WooCommerce” plugin. So that the Abandoned Cart reminder email will be sent in the different currency in which the cart is abandoned.

You can read below the documentation link to know more about Aelia currency switcher for WooCommerce.
Link: https://www.tychesoftwares.com/docs/docs/abandoned-cart-pro-for-woocommerce/add-ons/aelia-currency-switcher-plugin/

Please feel free to let us know if you have any queries.

Regards,
Priyanka Jagtap