Price issue

  • Resolved taticlima

    (@taticlima)


    4 years, 3 months ago

    Hello,

    Since I connected my website to the facebook plugin, I’m having a weird price issue. Some products appear on the facebook catalog with a crazy price. This problem happens since I installed the plugin, and even with the updates of wordpress/woocommerce and facebook plugin, the issue persists. I also uninstalled and installed the plugin again, but nothing seems to work.

    Ex:
    Product in my site: https://klomire.com.br/produto/colar-zodiac-leao-2/

    How it appears on Facebook: https://www.facebook.com/marketplace/item/3307821539229488/?ref=mini_shop_storefront&referral_code=mini_shop_page_card_cta

    Please find below the system status:

    ————

    
### WordPress Environment ###

WordPress address (URL): https://klomire.com.br
Site address (URL): https://klomire.com.br
WC Version: 4.3.3
REST API Version: ? 1.0.10
WC Blocks Version: ? 2.7.3
Action Scheduler Version: ? 3.1.6
WC Admin Version: ? 1.3.2
Log Directory Writable: ?
WP Version: 5.5
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: ?
WP Cron: ?
Language: pt_BR
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.3.21
PHP Post Max Size: 260 MB
PHP Time Limit: 30
PHP Max Input Vars: 1000
cURL Version: 7.72.0
OpenSSL/1.1.1g

SUHOSIN Installed: –
MySQL Version: 5.7.21-21
Max Upload Size: 256 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 4.3.3
WC Database Prefix: wp_
Tamanho total do banco de dados: 92.53MB
Tamanho dos dados do banco de dados: 84.31MB
Tamanho do índice do banco de dado: 8.22MB
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wp_wc_download_log: Dados: 0.00MB + índex: 0.00MB + mecanismo MyISAM
wp_wc_order_coupon_lookup: Dados: 0.00MB + índex: 0.00MB + mecanismo MyISAM
wp_wc_order_product_lookup: Dados: 0.00MB + índex: 0.01MB + mecanismo MyISAM
wp_wc_order_stats: Dados: 0.00MB + índex: 0.01MB + mecanismo MyISAM
wp_wc_order_tax_lookup: Dados: 0.00MB + índex: 0.00MB + mecanismo MyISAM
wp_wc_product_meta_lookup: Dados: 0.10MB + índex: 0.12MB + mecanismo MyISAM
wp_wc_reserved_stock: Dados: 0.00MB + índex: 0.00MB + mecanismo MyISAM
wp_wc_tax_rate_classes: Dados: 0.00MB + índex: 0.01MB + mecanismo MyISAM
wp_wc_webhooks: Dados: 0.00MB + índex: 0.00MB + mecanismo MyISAM
wp_wfBlockedIPLog: Dados: 0.00MB + índex: 0.00MB + mecanismo MyISAM
wp_wfBlocks7: Dados: 0.00MB + índex: 0.00MB + mecanismo MyISAM
wp_wfConfig: Dados: 0.05MB + índex: 0.01MB + mecanismo MyISAM
wp_wfCrawlers: Dados: 0.00MB + índex: 0.00MB + mecanismo MyISAM
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wp_wfHits: Dados: 3.47MB + índex: 0.99MB + mecanismo MyISAM
wp_wfHoover: Dados: 0.00MB + índex: 0.00MB + mecanismo MyISAM
wp_wfIssues: Dados: 0.01MB + índex: 0.01MB + mecanismo MyISAM
wp_wfKnownFileList: Dados: 0.35MB + índex: 0.05MB + mecanismo MyISAM
wp_wfLiveTrafficHuman: Dados: 0.00MB + índex: 0.01MB + mecanismo MyISAM
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wp_yoast_migrations: Dados: 0.00MB + índex: 0.01MB + mecanismo MyISAM
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wp_yoast_seo_links: Dados: 0.11MB + índex: 0.03MB + mecanismo MyISAM
wp_yoast_seo_meta: Dados: 0.20MB + índex: 0.21MB + mecanismo MyISAM

### Post Type Counts ###

attachment: 944
dslc_downloads: 1
dslc_galleries: 4
dslc_hf: 2
dslc_templates: 6
fusion_element: 6
fusion_template: 1
jp_img_sitemap: 1
jp_sitemap: 1
jp_sitemap_master: 1
nav_menu_item: 89
nf_sub: 4
page: 51
popup: 1
popup_theme: 7
post: 21
product: 178
product_variation: 1023
revision: 476
shop_coupon: 2
shop_order: 13
slide: 14
soliloquy: 2
wpcf7_contact_form: 2

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?Mensagens de erro n?o devem ser mostradas para visitantes.

### Active Plugins (26) ###

B2W WooCommerce: por B2W – 0.2.6 – Vers?o instalada n?o testada com a vers?o ativa do WooCommerce 4.3.3
Click to Chat: por HoliThemes – 2.9
Contact Form 7: por Takayuki Miyoshi – 5.2.1
Google Tag Manager for WordPress: por Thomas Geiger – 1.11.4 – Vers?o instalada n?o testada com a vers?o ativa do WooCommerce 4.3.3
Facebook for WooCommerce: por Facebook – 2.0.1
Avada Builder: por ThemeFusion – 3.0.2
Avada Core: por Op??es do Tema – 5.0.2
GoDaddy Email Marketing: por GoDaddy – 1.4.3
Google Analytics Dashboard for WP (GADWP): por ExactMetrics – 6.2.2
Smash Balloon Instagram Feed: por Smash Balloon – 2.4.6
Jetpack por WordPress.com: por Automattic – 8.8.1
LiteSpeed Cache: por LiteSpeed Technologies – 3.3.1
Mailchimp para Woocommerce: por Mailchimp – 2.4.5
Poptin: por Poptin – 1.1.9
Really Simple SSL: por Really Simple Plugins – 3.3.4
Slider Revolution: por ThemePunch – 6.1.0
Sucuri Security - Auditing, Malware Scanner and Hardening: por Sucuri Inc. – 1.8.24
UpdraftPlus - Backup/Restore: por UpdraftPlus.Com
DavidAnderson – 1.16.26

WooCommerce Parcelas Com e Sem Juros: por Leonardo Robles – 1.5 – Vers?o instalada n?o testada com a vers?o ativa do WooCommerce 4.3.3
WooCommerce Admin: por WooCommerce – 1.3.2 – Vers?o instalada n?o testada com a vers?o ativa do WooCommerce 4.3.3
Claudio Sanches - Correios for WooCommerce: por Claudio Sanches – 3.8.0 – Vers?o instalada n?o testada com a vers?o ativa do WooCommerce 4.3.3
Mercado Pago payments for WooCommerce: por Mercado Pago – 4.2.2
WooCommerce: por Automattic – 4.3.3 (atualiza??o para a vers?o 4.4.1 está disponível)
Wordfence Security: por Wordfence – 7.4.10
Yoast SEO: por Equipe da Yoast – 14.7
YITH WooCommerce Bulk Product Editing: por YITH – 1.2.23

### Inactive Plugins (6) ###

Akismet Anti-Spam: por Automattic – 4.1.6
BackWPup: por Inpsyde GmbH – 3.7.1
Coming Soon Page, Under Construction & Maintenance Mode by SeedProd: por SeedProd – 5.1.3
Popup Maker: por Popup Maker – 1.11.1
WooCommerce Bulk Discount: por Rene Puchinger – 2.4.5 – Vers?o instalada n?o testada com a vers?o ativa do WooCommerce 4.3.3
YITH WooCommerce Catalog Mode: por YITH – 2.0.2

### Dropin Plugins (1) ###

advanced-cache.php: advanced-cache.php

### Settings ###

API Enabled: ?
Force SSL: ?
Currency: BRL (R$)
Currency Position: left
Thousand Separator: .
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
featured (featured-2)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-3 (rated-3-2)
rated-4 (rated-4)
rated-5 (rated-5)
rated-5 (rated-5-2)

Connected to WooCommerce.com: ?

### WC Pages ###

Base da loja: #22412 - /shop-full-width/
Carrinho: #22413 - /cart/
Finalizar compra: #16586 - /checkout/
Minha conta: #22415 - /my-account/
Termos e condi??es: ? Página n?o definida

### Theme ###

Name: Avada
Version: 7.0.2
Author URL: https://themeforest.net/user/ThemeFusion
Child Theme: ? – Recomendamos você utilizar um tema filho no caso de você estiver personalizando o WooCommerce em um tema ascendente. Veja como criar um tema filho
WooCommerce Support: ?

### Templates ###

Overrides: Avada/woocommerce/cart/cart.php
Avada/woocommerce/checkout/form-pay.php
Avada/woocommerce/checkout/review-order.php
Avada/woocommerce/checkout/thankyou.php
Avada/woocommerce/loop/loop-start.php
Avada/woocommerce/single-product/add-to-cart/variable.php
Avada/woocommerce/single-product/short-description.php
Avada/woocommerce/single-product/tabs/additional-information.php
Avada/woocommerce/single-product/tabs/description.php

### Action Scheduler ###

Cancelado: 1
Oldest: 2020-08-13 18:14:59 -0300
Newest: 2020-08-13 18:14:59 -0300

Concluído: 3.579
Oldest: 2020-07-27 13:59:30 -0300
Newest: 2020-08-27 13:44:41 -0300

Malsucedido: 2
Oldest: –
Newest: –

Pendente: 2
Oldest: 2020-08-27 13:51:38 -0300
Newest: 2020-08-27 14:00:01 -0300

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Simon

    (@simonskyverge)

    Hey @taticlima,

    Thanks so much for getting in touch! It’s certainly strange that the price synced to the Facebook catalog differs wildly from what’s on display in the WooCommerce store. Do you see the same incorrect price listed for the product when you login to Catalog Manager too?

    If yes, it would be great if we could take a look at the sync log when the product is updated. This should generate the API requests to sync the product, and include the data that is sent across by the plugin, so we can see what price is being included from WooCommerce. It could be that there is a conflict with another plugin when Facebook for WooCommerce tries to lookup the price.

    To do this, please can you make sure debug logging is enabled in the plugin. You can do this by navigating to WooCommerce > Facebook and enabling debug logging on the Connection tab. With that enabled, you can then navigate to the example product from your initial post, and click update. You do not need to make any updates to the product, however, clicking update will cause a new sync to be attempted.

    Finally, could you please browse to WooCommerce > Status > Logs and find the facebook_for_woocommere log for today’s date and send this across? If you’d prefer to share this privately, please could you raise a support request via our support form, so that I might respond to you directly via email.

    Thanks again for writing in, and I look forward to hearing from you so we can progress this! Could you let me know when you have a moment to pass this on?

    Cheers!

    Simon.

    Thread Starter taticlima

    (@taticlima)

    Hi Simon, thank you so much for your reply.

    I’ll do as you suggested and get in touch through the support with the requested information ??

    Best,

    Tatiane

    Simon

    (@simonskyverge)

    Hey Tatiane,

    Just a note that I’m closing this forum thread, as over a week has passed since the last reply. I realize we’re still working on the issue via email, and will be happy to continue to do so!

    Cheers,

    Simon.

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘Price issue’ is closed to new replies.