• Resolved lbnn

    (@lbnn)


    Hello,

    I’m unable to show both price on products, including and excluding tax, by default my website with Storefront theme display prices with tax and i want to add the price without tax beside.

    I try to go in “WooCommerce > Settings > Tax” and to modify the suffix by adding {price_excluding_tax} but it doesn’t work, it displays “{price_excluding_tax}” instead of the price…

    The documentation (https://docs.woocommerce.com/document/setting-up-taxes-in-woocommerce/#section-10) seems to tell that it has to work but it doesn’t..

    Thanks for your help

Viewing 4 replies - 1 through 4 (of 4 total)
  • AJ a11n

    (@amandasjackson)

    Hi @lbnn

    I tested this on my site and cannot reproduce the issue. I was able to have the price display on my product excluding tax with the placeholder (as you can see in this screenshot)


    Link to image: https://d.pr/i/beKnwt

    If your settings are all correct, and you are already using the default Storefront theme (without a child theme or other customizations) it sounds like there may be a conflict happening on the site with another plugin.
    ?
    The best way to determine this is to:

    • Disable all plugins except for WooCommerce
    • Repeat the action that is causing the problem

    If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.

    Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status.
    Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

    Thread Starter lbnn

    (@lbnn)

    Hello @amandasjackson,

    Firstly, thanks for your help.

    I have a local copy of my website, which is exactly the same as my online one, except security plugins that i didn’t install so i have only WooCommerce plugin on the local one and i have the same problem.

    In fact you’re right, the problem comes from my children theme…

    I will disable all my php modifications to see if the problem is still present or not.

    If it’s still present, i will enable my modifications one by one to see where is the problem.

    If i still have the problem without any modifications on the child theme, maybe i do something wrong with integration of the child theme..

    I’ll keep you informed of my tests and if necessary I’ll give you my site’s system status ??

    Thread Starter lbnn

    (@lbnn)

    Ok, all is fine, it works everywhere, locally and online, with all my modifications and my children theme, i think it was a bug when i activate the children theme…

    The only thing is that it doesn’t work for variation products on the price range, but when we select a variation, a size for example, there is both price.

    Thanks for your help, I could have fine alone, I tried a lot of thing, but not to get back to the parent theme because all my php functions and CSS code were working ^^

    Have a nice day, take care ??

    AJ a11n

    (@amandasjackson)

    Glad to hear it – thanks for letting us know!

    If you have any further questions, I recommend creating a new thread.

Viewing 4 replies - 1 through 4 (of 4 total)
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