Price conversion unstable

  • Resolved luc333

    (@luc333)


    1 month ago

    problem:
    the price conversion is unstable. when i change countries, some of the product prices convert to the right currency while some remain as the base price (only the currency symbol changed). i checked that i have manually set all the prices correctly in the edit product page. refreshing the page/clearing cache doesn’t help.

    https://paste.pics/6b4b71451c706187588d5c4332f97e8d

    i also noticed that the prices for the first product added to cart will revert to the base currency if i have multiple products in the cart.

    https://paste.pics/2221e51b2e9c6f7271e2b4795822e784

    looking forward to an update asap

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Oscar Gare

    (@oscargare)

    Hi,

    Please check if re-updating the product solves the issue (edit the product and click on “update”).
    Check also if the product variations “pricing zone prices.”

    Thread Starter luc333

    (@luc333)

    hi,

    i have the prices set manually per zone https://paste.pics/0b9bd223cb845a97cb569e34e1c72833

    i tried re-updating the product. i have the prices in sgd, hkd, ntd, and myr. it only fixed the prices for sgd. hkd and ntd are still the base prices.

    any way you can troubleshoot this?

    Plugin Author Oscar Gare

    (@oscargare)

    Hi,

    Could you tell me if you use a discount plugin that could affect the product’s price?
    Also, I need to know what the price you set manually for the product and the price you expect to get. The URL of the product also will be helpful.

    Thread Starter luc333

    (@luc333)

    Hi Oscar,

    Thanks to your reply, I found that the plugin was conflicting with another plugin I was using. It’s working correctly after I deactivated the other plugin. Issue solved for now. Thanks for your help and time.

Viewing 4 replies - 1 through 4 (of 4 total)
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