Price changes for subscribers

  • Resolved ahtozz

    (@ahtozz)


    1 month, 2 weeks ago

    Hi
    We want to lower the subscription fee for all our users – so we decreased the subscription plan price from $15 to $5. Now the problem is that it applies only new subscribers. Users who subscribed before this change are still paying $15 not $5. How to apply this change to all the subscribers?

    Thanks!

    • This topic was modified 1 month, 2 weeks ago by ahtozz.
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  • Plugin Support alexandrubodea

    (@alexandrubodea)

    Hi @ahtozz,

    When you raise/ lower the price of a certain subscription or when you change the duration of a subscription plan, for the already subscribed users (that are subscribed to an automatically recurring plan) nothing will change. It’s more of a technical limitation, but it also helps to prevent scams.

    For the users that are already subscribed to the plan, to be able to pay the new price they will first need to Abandon their current subscription plan, after which they will need to subscribe again to that plan (which now has the changed price).

    Best regards,

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