Previously Great now Disappointing

  • Iam using WP Remote several years now. Before the migration with maekit I really didnt have any issues with the plugin. OK, sometimes I needed to refresh a site a second time but that was it.

    After the migration to maekit I now run into several problems, every time I use it.

    I have 33 sites added to WP Remote. I just use WP Remote to update plugins, themes and core. Iam using other backup solutions.

    1. The maekit backend is sooo slow. Also the refreshing of all sites or even a single site is really slow.

    2. I constantly need to refresh the sites. The update notification stops often or just bails out. For example I update only one plugin, I get the loading icon, after some time I get an error like “site could not be reached”, after this I refresh again, the plugin update is gone away.

    3. Several times after updating plugins with WP Remote I had the problem that the updated plugins get not reactivated!
    I also had this problem with a security plugin, and that seems kinda nasty.

    I know that this is a free service you guys offer, but Iam really disappointed with the current state of the plugin/service. I mainly use it today as an overview, but not for updating things ??

    • This topic was modified 7 years, 1 month ago by lws-mo.
Viewing 6 replies - 1 through 6 (of 6 total)

  • Hey,

    I have been working very hard to fix the speed issues and connection drop outs that some customers have been receiving.

    In particular, I resolved an issue last week where our load balancer would drop connections and timeout when a large amount of queries were sent at once.
    Since resolving this issue we’ve had no reports of this ‘drop out’ issue occurring.
    If it is still happening then the issue will most likely be some sort of connection problem between our servers and the website; normally caused by a firewall. I am more than happy to look into this issue if you send us a message via our support system found inside maekit.

    I have also released a new version of the WP Remote page today to reduce initial load time and subsequent refreshes. On a slow 3g connection I have found the load time to have decreased by more than half.

    Lastly in regards to the plugin deactivation issue, this is something that has been a problem since before maekit took over the project. We have put in several fallbacks to try and rectify this problem. Even if the plugin gets deactivated by a failed update, WP Remote will now try to re-activate the plugin and inform you if it is still unable to do so.
    When was the last time you experienced this problem?

    Kind Regards,

    Jeramy Simpson

    Thread Starter lws-mo

    (@lws-mo)

    Hi there,

    the last time I experienced the problem regarding not re-activated plugins, was on the same day I wrote this review. You said it was also a problem before maekit, but I must say I never experienced it back than.

    Today I will install and look also at the update.
    Thanks for the heads up regarding the drop-outs, if my problems still persists after the update I may get support from you.

    And thanks for your reply and info here.

    Best regards,
    Mo

    Thread Starter lws-mo

    (@lws-mo)

    Hi Jeramy,

    today I updated the WP Remote plugin and also updated some plugins with it.
    This is the outcome:

    33 sites total, on atleast 4 differents servers/configurations.

    First I needed to update the WP Remote plugin itself.
    On one site I got an error “Updating plugin failed. WP Remote Plugin not installed”.
    After a refresh this message was gone and WP Remote was updated.
    No other site had this problem.

    On another site, which is also on another server, I got the error “Updating plugin failed. The plugin is already up to date.” (Iam using a german version, I dont know the exact english text)
    This error happens with the “Yoast SEO” plugin.
    After a refresh, the message was gone BUT the plugin was also deactivated!
    No message at WP Remote, I had to check the WP backend.

    On another site, also on another server as the first two, I got the the message “Updating plugin failed. This plugin could not be re-activated.” after updating the “Heartbeat Control” plugin. After a refresh the plugin was updated and was also active.

    On the same server, but on another site I got the same error but regarding “WooCommerce”. Again, after a refresh it was updated and also active.
    This site also have the “Heartbeat Control” plugin installed, but no problems this time.

    And on all sites (which have it installed), regardless of the server, I got the error “Updating plugin failed. The plugin is already up to date.” with the “Yoast SEO” plugin.
    But it was not deactivated on the other sites, just on the one I mentioned first.

    So Yoast SEO was the plugin with the most problems.

    Aside from all this:
    I could not connect to the domain https://wpremote.com/ the whole day. However I could access the WP Remote backend via https://app.maek.it/dashboard without problems.

    You mentioned a speed increase since the last updates, I can confirm it.
    The sites refresh faster, and also more reliable, with less refreshes.

    • This reply was modified 7 years, 1 month ago by lws-mo.
    Thread Starter lws-mo

    (@lws-mo)

    Hi there,

    today I had to do plugin updates on a e-commerce website.
    In total there where 8 plugins to update.

    The first 5 plugin updates went smooth, I did the updates one at a time trough wp-remote. After each update I checked on the backend to make sure the plugin is still activated.

    After the first 5 plugins I than updated the Autoptimize plugin, this gave me the following error: WP Remote blocked. Performing alternative update…

    And than I saw that the following 2 updates where automatically started. In this case theses were 1.WooCommerce and 2.WP Mail SMTP plugins.

    After some seconds I could see that both plugins got an error message at WP Remote, I quickly refreshed the site and had to realize that both plugins where deactivated.

    Why is it like this: if one update is “blocked”, than go ahead and automatically start all other updates!?

    Also I think that I had the error before, but as it happened I thought I had just miss-clicked on the Update-all button, but Iam not so sure anymore.

    You see, Iam still using this service, as I couldnt find another alternative that fits. Other than this strange behaviour, I can say that the refreshing of the sites, and also the speed at wp-remote is more better and reliable as of today!

    Have a nice day!

    Hey,

    The alternative updates is something that happens when a website starts responding that WP Remote is not installed, when it is.

    I am still working on determining exactly what causes the website to respond like that, however I haven’t been able to replicate the problem on my server; making debugging a little difficult.

    It should not however update all plugins when it fails. I think there must be a hole in the logic, making it think that it was an update all function.

    I will investigate this right away and report back.

    Kind Regards,

    Jeramy Simpson

    Hey,

    I just pushed a fix to this problem.

    As I am unable to replicate the original problem that caused the legacy update to proceed, I cannot test your particular scenario.

    If you have any problems, please send me a message on intercom (bottom right corner).
    I’ll be around all weekend, if you have any further issues.

    Kind Regards,

    Jeramy Simpson

Viewing 6 replies - 1 through 6 (of 6 total)
  • The topic ‘Previously Great now Disappointing’ is closed to new replies.