Previous GA4 installation compatibility (GDPR compliance Europe)

  • Resolved Ai.

    (@ai-1)


    2 years, 1 month ago

    Hi!

    I am trying your plugin, but I found that the plugin already installs the GA4 code on the website. This is a cool feature, but it can be a problem in Europe (here, because of GDPR laws we have to add the javascript code AFTER the user has agreed the cookies settings). In my case, I already have a plugin that collects the user’s agreement and, after that, adds the javascript code.

    I guess that the step of GA4 installation using your plugin is a must before starting to add new events, isn’t it?

    Thank you in advance.

    Aida.

Viewing 12 replies - 1 through 12 (of 12 total)
  • Plugin Author yuvalo

    (@yuvalo)

    Hi Aida,

    The feature that we have to support such a use case is being re-written as it had reliability issues.

    We should have a new version out later this week that will make it possible.

    I will update this ticket once we launch it.

    Best,
    Yuval

    Thread Starter Ai.

    (@ai-1)

    Thank you Yuval.

    I will try it when available then ??

    Thanks for your quick response.

    BR,

    Aida.

    Plugin Author yuvalo

    (@yuvalo)

    Hi @ai-1,

    Version 1.0.5 is out with better support for your use case.

    Once installed/update toggle the “Don’t add the “gtag” code snippet” option.

    Please let me know if it solves your problem.

    — Yuval

    Thread Starter Ai.

    (@ai-1)

    Hi again, I updated the plugin and configured the MEASUREMENT ID + “Don’t add the “gtag” code snippet” option activated, but I think it is not sending events to Google.

    I activated the track Links option selecting “Track all links” and created a new custom event in “Click tracking” section based in the ID of a specific button.

    Neither clicking in different links nor clicking in that button had a result in the GA4 events report. I also activated the debug mode (and saved config) but I can′t see anything in the DebugView of Google Analytics.

    BR,

    Aida.

    Plugin Author yuvalo

    (@yuvalo)

    Hi Aida (@ai-1 ),

    Will you be ok with a Zoom call to try and get this working together?
    You can schedule it here: https://savvycal.com/goal-tracker-yuval/c46fb400

    Yuval

    Thread Starter Ai.

    (@ai-1)

    Hi Yuval:

    I think it would be great. Let me do some extra tests with Google cookies and I’ll schedule the call ??

    Aida.

    Thread Starter Ai.

    (@ai-1)

    Scheduled (Tuesday, February 28). Thanks!

    Thread Starter Ai.

    (@ai-1)

    I consider this issuee solved. Thanks!

    I think it would be really helpful for the rest of us who have the same problem (everything set up but no click or view events registered in google analytics) to write here the solution in case it is something we can do to solve this issue.

    Plugin Author yuvalo

    (@yuvalo)

    Hi @dchristof

    We added the “Don’t add the “gtag” code snippet” option that should work in this case.

    If you are still having issues I would be happy to take a look (please send a website link).

    Yuval

    I’ve already tried that but it’s not solving my problem. Is there a way to send you the website link privately?

    Plugin Author yuvalo

    (@yuvalo)

    Hi @dchristof

    You can post it here: https://www.wpgoaltracker.com/contact-us/

    Yuval

Viewing 12 replies - 1 through 12 (of 12 total)
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