“Previous Comments” Not going anywhere

  • Resolved lordroberts

    (@lordroberts)


    2 years, 10 months ago

    When selecting “previous comments” on a page with multiple comments, the link simply goes back to the top of the displayed comments, and doesn’t show previous comments.
    The link works correctly on other themes.

    Any idea what could be the issue?

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)

  • Hello,

    For troubleshooting, please do the following steps and let me the results:

    1- Head over to WP Dashboard > Plugin.
    2- Deactivate all plugins.
    3- Then, first activate the Ocean Extra plugin.
    4- Check your issue.
    5- Then, activate your plugins one by one
    6- After activation of any plugins, check your issue

    Note: if you have a cache plugin or server cache. You need to clear its cache contents or disable them.

    In addition, Would you be so kind and go to Elementor > System Info and share the report with us so that we can take a look?

    Thread Starter lordroberts

    (@lordroberts)

    Even with no plugins on (or just Ocean Extra) it still doesn’t work, flushed cache and all.

    Pastebin for the info you requested: https://pastebin.com/EiGDRtiV

    Thanks!

    Hello,

    That is odd, for the testing please switch to any default theme like twnetytwnety and check if it is working well or getting the same issue.

    In addition, Would you be so kind and go to Elementor > System Info and share the report with us so that we can take a look?

    Thread Starter lordroberts

    (@lordroberts)

    Hi,
    The comments link works on all other themes I’ve tested, regardless of how many plugins are activated or not. The issue appears to just be on OceanWP…

    Interestingly the location still works (https://lordlibidan.com/free-epic-pokemon-all-generations-cross-stitch-pattern/comment-page-12/#comments) its just that the “previous comments” link doesn’t want to load it.

    The Elementor System info is posted here: https://pastebin.com/EiGDRtiV

    Thank you so much for sharing the details.
    I have passed the issue to the concerned dev team to look into it.

    • This reply was modified 2 years, 10 months ago by Abhishek.
    • This reply was modified 2 years, 10 months ago by Abhishek.
    Thread Starter lordroberts

    (@lordroberts)

    Resolved in the new update.

Viewing 6 replies - 1 through 6 (of 6 total)
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