Previous backups in Dropbox not deleted

I just checked another site and it has the same problem also.

I’m starting to suspect the issue might be with backups to Dropbox specifically. As an experiment, I switched to Google Drive.

My settings are to retain 3 daily backups, meaning on the 4th day the oldest backup should be deleted.

In Dropbox it only deleted 3 of the 5 files and as others reported it was causing issues.

In Google Drive, the oldest backup was correctly deleted, all files, as it is supposed to be.

Have only tested for 4 days now and will report back if the trend continues but I am suggesting that those who have posted here may want to try this for themselves.

Hope this helps.

The delete from Dropbox DOES delete all 5 of a backup’s files when you click on the red “Delete” button under the Actions column on the UpDraft Existing backups dashboard.

It still does not delete all files during the automatic excess versions cleanup step in a new scheduled backup as documented in above posts.

Please fix this bug.
Thank you.

I confirm that the problem is related to dropbox. I switched to google drive and the old backups are effectively erasing space remotely.

Any news when this might be fixed? I’m having exactly the same problem. I’m using the free Dropbox version and noticed I was getting close to the limit. Not all files are being deleted from Dropbox.

• This reply was modified 4 years, 6 months ago by bluemusicman.

I’m having the same problem with dropbox. The issue started approximately a month ago. No longer deletes any automated backups; they just accumulate.

I also switched to Google Drive for my backups (thank you for the suggestion) and it is working as it’s supposed to. I’m giving up on the Dropbox thing for now. Bummer that we haven’t gotten any response from anyone who might actually be able to fix the problem.

Marcy,

I may have been a tad hopeful about Google Drive. At first everything seemed to work but at least twice some oddities have occurred that make me wonder about the stability of this plugin.

1. it left 2 files over that should have been deleted

2. another time it left 1 file

3. a duplicate UpdraftPlus folder was created seemingly for no reason

At the moment all is okay again but please keep an eye open for things like this in case it also happens to you.

I find it somewhat odd that nobody from Updraft has responded to this ticket and have considered finding another backup solution.

Thanks.

Thanks, @rmr65 for the update on Google Drive. I’m sticking with Dropbox for now and manually deleting the leftover files every few days although that can only be temporary. I am however, becoming increasingly concerned about the lack of response to this issue even in light of the pandemic.

I’m another one who can confirm this is happening to all accounts I manage. Having to manually remove from Dropbox when these ‘run out of room.’ Annoying.

Same problem here. Is Updraft Plus EVER going to fix this bug?

I’m seeing this too, would love to see a fix.

It looks like 1.16.25 should fix this for new backups, per this comment from the plugin author in a newer support thread.