Preview ok but not working to live

https://drive.google.com/file/d/1TjmKFyu2sp7lcppTKvDvdMw4iBzRteGz/view?usp=sharing

Hi @padajuma

Sorry to hear you are having this issue.

From the plugin side, everything seems fine, I was able to see the PopUp on my website:

https://monosnap.com/file/jIobbzSUKasbcMaOrb7ofbuhgNFvXr

There are some JavaScript problems on your website, this can prevent the PopUp to show on the front end.

https://monosnap.com/file/r2tTqNJdLg7Lkalg614jWkZNVrZQ3i

Do you have any optimization plugin or Cloudflare with rocket loader enabled?

If so, can you flush all caches, disable the optimization and check if the issue is gone?

Let us know the result you got.
Best Regards
Patrick Freitas

I had Cloudflare without rocketloader activated, finally I have deactivated cloudflare completely and most of the plugins I have to check. The result is the same, I can’t get it to display in frontend, in the backend it works.

i have fixed Javascript problems, flushing all caches and i havent optimizacion plugins. but i cannot view popup in my web.

Hello there @padajuma

I also checked your export and I cannot replicate this in a clean WP site.
I think that a full conflict test would help to narrow this down.

How to:
First, create a recent backup in case you lose any settings during the test and have to restore to a previous working state.
Then deactivate all plugins apart from Hustle, activate a default theme like TwentyTwenty, clear all caches and check again if the issue is still there. If not, it means that something is conflicting, so start activating the remaining plugins and theme, one by one this time, checking every time for the reported issue, until you reproduce the issue, thus finding the conflicted combination. The following flowchart image can assist you during this test: https://premium.wpmudev.org/wp-content/uploads/2015/09/Support-Process-Support-Process.gif
If this is a live website with traffic, I’d rather advise to create a staging environment, meaning a complete and exact copy of this installation into another location/folder in the same server, using a separate database, and perform the test in there instead without worrying about the live site. Reference: https://premium.wpmudev.org/docs/getting-started/getting-support/#chapter-2

Thank you,
Dimitris

Hello @padajuma

It’s been a while since we’ve heard from you so I’m marking this topic as resolved. Feel free to post back if further assistance is required, or create a new topic about it. ??

Thank you,
Dimitris