Preview differs from actual display

Hello, @leveluplifecoaching !
Thanks for your feedback. Most likely your theme styles are overriding our plugins styles. If you open console, pick an element and compare it to backends one, you will see the difference in this file of styles
https://leveluplifecoaching.com/wp-content/themes/charitize-pro/style.css?ver=4.9.5
https://prntscr.com/j6alil
In order to solve it you need to go to popup CSS editor, find there styles for .ppsLogo and add there max-width: initial;
Then your problem should be resolved. I hope this helps!

Hello,

Thank you for your response.

I added .ppsLogo {max-width: initial;} into the CSS editor, but the popup text still doesn’t look like how it did in the popup preview?

Please see below:
https://leveluplifecoaching.com/wp-content/uploads/2018/04/actual2.png
https://leveluplifecoaching.com/wp-content/uploads/2018/04/css.png

I’ve contacted you via contact form on your website with our business email – please, reply to it in order to continue investigating your issue.