Preview category showing / not showing

Hi @jaguattina

I checked your page and could replicate the issue on my end.

Kindly provide us the following, so that we can investigate further:

System Status: You can find it via WooCommerce → Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.

Error Log: Share a copy of any fatal error logs:
* Go to WooCommerce → Status → Logs
* Look for a log from the drop-down labeled fatal-errors.log
* Click View
* Paste here in your response if any records are found

Best

Hi Berg, thanks for your answer.
There are no fatal error logs but this is the System Status report.
I hope to hear from you soon, thanks again.

### WordPress Environment ###

WordPress address (URL): https://www.blasetti.com
Site address (URL): https://www.blasetti.com
WC Version: 6.5.1
REST API Version: ? 6.5.1
WC Blocks Version: ? 7.4.3
Action Scheduler Version: ? 3.4.0
Log Directory Writable: ?
WP Version: 6.0
WP Multisite: –
WP Memory Limit: 1 GB
WP Debug Mode: –
WP Cron: ?
Language: it_IT
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.29
PHP Post Max Size: 150 MB
PHP Time Limit: 600
PHP Max Input Vars: 12000
cURL Version: 7.83.0
OpenSSL/1.1.1n

SUHOSIN Installed: –
MySQL Version: 5.7.38-log
Max Upload Size: 150 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 6.5.1
WC Database Prefix: wp_
Dimensione totale database: 81.18MB
Dimensione dati database: 60.05MB
Dimensione indice database: 21.13MB
wp_woocommerce_sessions: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp_woocommerce_api_keys: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wp_woocommerce_attribute_taxonomies: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp_woocommerce_downloadable_product_permissions: Dati: 0.02MB + indice: 0.06MB + motore InnoDB
wp_woocommerce_order_items: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp_woocommerce_order_itemmeta: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wp_woocommerce_tax_rates: Dati: 0.02MB + indice: 0.06MB + motore InnoDB
wp_woocommerce_tax_rate_locations: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wp_woocommerce_shipping_zones: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp_woocommerce_shipping_zone_locations: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wp_woocommerce_shipping_zone_methods: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp_woocommerce_payment_tokens: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp_woocommerce_payment_tokenmeta: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wp_woocommerce_log: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp_actionscheduler_actions: Dati: 0.11MB + indice: 0.16MB + motore InnoDB
wp_actionscheduler_claims: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp_actionscheduler_groups: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp_actionscheduler_logs: Dati: 0.22MB + indice: 0.16MB + motore InnoDB
wp_cmplz_cookiebanners: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp_cmplz_cookies: Dati: 0.06MB + indice: 0.00MB + motore InnoDB
wp_cmplz_services: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp_commentmeta: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wp_comments: Dati: 0.02MB + indice: 0.09MB + motore InnoDB
wp_icl_content_status: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp_icl_core_status: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp_icl_flags: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp_icl_languages: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wp_icl_languages_translations: Dati: 0.19MB + indice: 0.09MB + motore InnoDB
wp_icl_locale_map: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp_icl_message_status: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wp_icl_mo_files_domains: Dati: 0.05MB + indice: 0.02MB + motore InnoDB
wp_icl_node: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp_icl_reminders: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp_icl_strings: Dati: 4.52MB + indice: 8.55MB + motore InnoDB
wp_icl_string_batches: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp_icl_string_packages: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp_icl_string_pages: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wp_icl_string_positions: Dati: 1.52MB + indice: 0.13MB + motore InnoDB
wp_icl_string_status: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp_icl_string_translations: Dati: 3.52MB + indice: 1.95MB + motore InnoDB
wp_icl_string_urls: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp_icl_translate: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp_icl_translate_job: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp_icl_translations: Dati: 0.39MB + indice: 0.88MB + motore InnoDB
wp_icl_translation_batches: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp_icl_translation_downloads: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp_icl_translation_status: Dati: 0.16MB + indice: 0.06MB + motore InnoDB
wp_links: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp_options: Dati: 5.03MB + indice: 0.27MB + motore InnoDB
wp_postmeta: Dati: 11.48MB + indice: 3.86MB + motore InnoDB
wp_posts: Dati: 8.47MB + indice: 0.91MB + motore InnoDB
wp_redirection_404: Dati: 1.02MB + indice: 0.05MB + motore InnoDB
wp_redirection_groups: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wp_redirection_items: Dati: 0.02MB + indice: 0.09MB + motore InnoDB
wp_redirection_logs: Dati: 0.06MB + indice: 0.05MB + motore InnoDB
wp_termmeta: Dati: 0.09MB + indice: 0.14MB + motore InnoDB
wp_terms: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wp_term_relationships: Dati: 0.13MB + indice: 0.06MB + motore InnoDB
wp_term_taxonomy: Dati: 0.08MB + indice: 0.09MB + motore InnoDB
wp_tm_taskmeta: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wp_tm_tasks: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp_usermeta: Dati: 0.08MB + indice: 0.03MB + motore InnoDB
wp_users: Dati: 0.02MB + indice: 0.05MB + motore InnoDB
wp_wc_admin_notes: Dati: 0.05MB + indice: 0.00MB + motore InnoDB
wp_wc_admin_note_actions: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp_wc_category_lookup: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp_wc_customer_lookup: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wp_wc_download_log: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wp_wc_order_coupon_lookup: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wp_wc_order_product_lookup: Dati: 0.02MB + indice: 0.06MB + motore InnoDB
wp_wc_order_stats: Dati: 0.02MB + indice: 0.05MB + motore InnoDB
wp_wc_order_tax_lookup: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wp_wc_product_attributes_lookup: Dati: 0.50MB + indice: 0.48MB + motore InnoDB
wp_wc_product_download_directories: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp_wc_product_meta_lookup: Dati: 0.09MB + indice: 0.13MB + motore InnoDB
wp_wc_rate_limits: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp_wc_reserved_stock: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp_wc_tax_rate_classes: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp_wc_webhooks: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp_wfblockediplog: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp_wfblocks7: Dati: 0.02MB + indice: 0.05MB + motore InnoDB
wp_wfconfig: Dati: 0.47MB + indice: 0.00MB + motore InnoDB
wp_wfcrawlers: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp_wffilechanges: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp_wffilemods: Dati: 11.52MB + indice: 0.00MB + motore InnoDB
wp_wfhits: Dati: 0.13MB + indice: 0.05MB + motore InnoDB
wp_wfhoover: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp_wfissues: Dati: 0.02MB + indice: 0.06MB + motore InnoDB
wp_wfknownfilelist: Dati: 5.52MB + indice: 0.00MB + motore InnoDB
wp_wflivetraffichuman: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp_wflocs: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp_wflogins: Dati: 0.08MB + indice: 0.03MB + motore InnoDB
wp_wfls_2fa_secrets: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp_wfls_settings: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp_wfnotifications: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp_wfpendingissues: Dati: 0.02MB + indice: 0.06MB + motore InnoDB
wp_wfreversecache: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp_wfsnipcache: Dati: 0.02MB + indice: 0.05MB + motore InnoDB
wp_wfstatus: Dati: 0.13MB + indice: 0.09MB + motore InnoDB
wp_wftrafficrates: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp_wpforms_tasks_meta: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp_wpmailsmtp_debug_events: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp_wpmailsmtp_tasks_meta: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp_yoast_indexable: Dati: 2.52MB + indice: 0.83MB + motore InnoDB
wp_yoast_indexable_hierarchy: Dati: 0.23MB + indice: 0.34MB + motore InnoDB
wp_yoast_migrations: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp_yoast_primary_term: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wp_yoast_seo_links: Dati: 0.09MB + indice: 0.03MB + motore InnoDB

### Post Type Counts ###

attachment: 3657
nav_menu_item: 121
option-tree: 1
page: 33
post: 1
product: 164
product_variation: 1065
r3d: 3
revision: 689
smartlogo: 2
vc_grid_item: 2
wpcf7_contact_form: 5
wpsl_stores: 55

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (29) ###

WPML Multilingual CMS: by OnTheGoSystems – 4.5.7
WPML SEO: by OnTheGoSystems – 2.0.1
AddToAny Share Buttons: by AddToAny – 1.8.4
Akismet Anti-Spam: by Automattic – 4.2.4
Conditional Fields for Contact Form 7: by Jules Colle – 2.1.4
Classic Editor: by Contributori WordPress – 1.6.2
Classic Widgets: by WordPress Contributors – 0.3
Complianz | GDPR/CCPA Cookie Consent: by Really Simple Plugins – 6.1.6.1
Contact Form 7: by Takayuki Miyoshi – 5.5.6.1
Font Awesome: by Font Awesome – 4.1.1
Site Kit by Google: by Google – 1.75.0
WPBakery Page Builder: by Michael M - WPBakery.com – 6.9.0
Maintenance: by WebFactory Ltd – 4.06
PeakShops - Required Plugin: by fuelthemes – 1.1.4
Real3D Flipbook: by creativeinteractivemedia – 3.25.1
Redirection: by John Godley – 5.2.3
Smart Logo Showcase Lite: by AccessPress Themes – 1.1.8
SVG Support: by Benbodhi – 2.4.2
UpdraftPlus - Backup/Ripristino: by UpdraftPlus.Com
DavidAnderson – 1.22.12

WooCommerce Multilingual & Multicurrency: by OnTheGoSystems – 5.0.0
WooCommerce: by Automattic – 6.5.1
Wordfence Security: by Wordfence – 7.5.10
Importatore WordPress: by wordpressdotorg – 0.7
Yoast SEO: by Team Yoast – 18.9
WP-Optimize - Clean, Compress, Cache: by David Anderson
Ruhani Rabin
Team Updraft – 3.2.3

WP Store Locator - CSV Manager: by Tijmen Smit – 1.2.12
WP Store Locator: by Tijmen Smit – 2.2.235
WPML String Translation: by OnTheGoSystems – 3.2.1
WooCommerce Variations In Table: by XpertsClub – 1.0.7

### Inactive Plugins (1) ###

WP Mail SMTP: by WPForms – 3.4.0

### Dropin Plugins (1) ###

advanced-cache.php: advanced-cache.php

### Must Use Plugins (1) ###

WordPress automation by Installatron: by  –

### Settings ###

API Enabled: –
Force SSL: –
Currency: EUR (€)
Currency Position: left
Thousand Separator: .
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: –

### WC Pages ###

Shop base: #13 - /prodotti/
Carrello: ? La visibilità della pagina dovrebbe essere pubblica
Pagamento: ? La visibilità della pagina dovrebbe essere pubblica
Il mio account: ? La visibilità della pagina dovrebbe essere pubblica
Termini e condizioni: ? La pagina non è impostata

### Theme ###

Name: PeakShops Child Theme
Version: 1.0.0
Author URL: https://fuelthemes.net
Child Theme: ?
Parent Theme Name: PeakShops
Parent Theme Version: 1.5.0
Parent Theme Author URL: https://fuelthemes.net
WooCommerce Support: ?

### Templates ###

Overrides: peakshops/woocommerce/archive-product.php
peakshops/woocommerce/cart/cart-empty.php
peakshops/woocommerce/cart/cart-shipping.php
peakshops/woocommerce/cart/cart.php
peakshops/woocommerce/checkout/form-coupon.php
peakshops/woocommerce/checkout/form-login.php
peakshops/woocommerce/content-product.php
peakshops/woocommerce/content-single-product.php
peakshops/woocommerce/global/wrapper-end.php
peakshops/woocommerce/global/wrapper-start.php
peakshops/woocommerce/loop/add-to-cart.php
peakshops/woocommerce/loop/loop-end.php
peakshops/woocommerce/loop/loop-start.php
peakshops/woocommerce/myaccount/form-login.php
peakshops/woocommerce/product-searchform.php
peakshops/woocommerce/single-product/photoswipe.php
peakshops/woocommerce/single-product/product-image.php
peakshops/woocommerce/single-product/product-thumbnails.php
peakshops/woocommerce/single-product/related.php
peakshops/woocommerce/single-product/tabs/tabs.php
peakshops/woocommerce/single-product/up-sells.php
peakshops/woocommerce/content-product_cat.php

### Action Scheduler ###

Completato: 300
Oldest: 2022-04-27 18:31:27 +0200
Newest: 2022-05-27 06:59:26 +0200

In attesa: 1
Oldest: 2022-05-30 15:29:13 +0200
Newest: 2022-05-30 15:29:13 +0200

### Status report information ###

Generated at: 2022-05-27 07:00:20 +02:00

Hello @jaguattina!

Thanks for the updates!

I tried to test the site with different themes and the problem still occurs so it doesn’t depend on the theme I’m using.

?
The best way to run a conflict test with your theme or with any of your active plugins is to:

• Temporarily switch your theme to Storefront
• Disable all plugins except for WooCommerce
• Repeat the action that is causing the problem

If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each until you find the one causing the conflict. You can find a more detailed explanation of how to do a conflict test here.

Using a staging site would be a good idea. If your host doesn’t offer that option, we recommend WP Staging for quickly spinning up a new test site.

Let us know if this helps!

Hello Joseph i followed your advice and i found out thet the problem was WPML Multilingual CMS. Now i deactivated it and the product categories appear correctly.
Thank you for your help.

Hello @jaguattina!

i followed your advice and i found out thet the problem was WPML Multilingual CMS. Now i deactivated it and the product categories appear correctly.

Thank you for your help.

You are welcome! And thanks for letting us know!

You can head over to WPML’S support page here to find out if there are any related issues.

I’ll mark this thread as resolved now. If you have any further questions, I recommend creating a new thread??