Preview Button of Orders is not working

  • Resolved voorhammr

    (@voorhammr)


    4 years, 5 months ago

    Hi Support Team,

    In the order overview we are able to push on the preview button, but unfortunate nothing happens. Can you tell us what could be the possible solution?

    Cheers,

    Robin

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hi there,

    Preview does work on my site.


    Link to image: https://d.pr/i/M6ciew

    This kind of problem is usually caused by either a conflict with your theme or with another plugin.
    ?
    The best way to determine this is to:

    • Temporarily switch your theme to Storefront
    • Disable all plugins except for WooCommerce
    • Repeat the action that is causing the problem

    If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.

    Thread Starter voorhammr

    (@voorhammr)

    Hi @kosiew i have tested what you told me above. I have found the issue and that sits in the theme we have. Now is our theme from 2016 and the author did not update it since 2018. Is there maybe a piece of code which we can add to the css of the theme to get this working again?

    Thanks,

    Robin

    Hi there,

    Since the theme has not been updated since 2018, I highly recommend switching to a more current theme.

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘Preview Button of Orders is not working’ is closed to new replies.