Preview/Brightcove Media button error

  • In my client’s WordPress site (v. 4.9.5), the Videos tab is no longer displaying previews for videos, and when editing posts, the Brightcove Media button returns the same error: “Sorry! We weren’t able to reach the Brightcove API even after trying a few times. Please try refreshing the page.”

    No matter how many times I refresh, I can’t get past this message, and I’ve tried different browsers on Mac and PC. Note that it was working fine until recently, I’m not sure if the latest WordPress update is at issue, to my knowledge there have been no other changes or plugins added in recent weeks.

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  • Plugin Contributor Tim Baldwin

    (@bctbaldwin)

    It looks like something changed somewhere. Please file a ticket with Brightcove so we can look into it further.

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