Prevent automativ subscription for woocommerce customers

Hey there @newshop

Thanks for your post. This definitely sounds like fishy behavior and I’d like to investigate a bit further. Would you mind providing for me a bit more information to troubleshoot?

– Could you provide the site’s WooCommerce System Status Report?
– When navigating to the Orders page of an affected customer, what is the value for the Custom Field “mailchimp_woocommerce_is_subscribed” ?
– Does this behavior occur when making a test purchase yourself?

Thanks in advance for this info. I’ll keep an eye out for your reply.
– Malachite

Hi!

I have done some debugging regarding this. We update the metafield mailchimp_woocommerce_is_subscribed with 0 or 1 and it saves on the order correctly in wp_postmeta on the order ID.

But I noticed in Mailchimp today that customers with 0 in this field were still synced to Mailchimp (and not as unsubscribed). [opt_in_status] in the log are saying 1.

So I did some digging in your code. I can see that you are listening to wp_usermeta when syncing and that you have a code adding mailchimp_woocommerce_is_subscribed to wp_usermeta based on the field value in the order. Correct?

BUT your code might be broken. I have checked orders with both 0 and 1 values and in wp_usermeta the field is totally empty, no value at all.

Please see: https://www.dropbox.com/s/ttujbj88kfbgyde/mailchimp-for-woocommerce-2-1-2.png?dl=0

• This reply was modified 6 years, 12 months ago by alexkappel.
• This reply was modified 6 years, 12 months ago by alexkappel.
• This reply was modified 6 years, 12 months ago by alexkappel.

Thank you very much for the hints. But to be honest – I dont understand what happens with the code. I just installed the plugin and expected it to work. Do you have any idea how to fix it?

Hey @alexkappel – thanks for chiming in here!

I’ve taken this feedback and passed it along to our team internally.

@newshop – in the meantime, would you be able to share the details requested above about the site? The more information we can have surrounding the situation to understand the factors at play the better equipped our team will be to reach a solution.

Thanks in advance! I’ll keep an eye on this thread and report back if we need some further information.

– Malachite

Just checked with the latest order:
mailchimp_woocommerce_is_subscribed is 0
But the customer is subscrided to the newsletter.
Any more information needed?
Thank you.

Hey @newshop

Thanks for the quick reply. We’ll just need the site’s WooCommerce System Status Report. You can find that by logging into wp-admin and navigating to WooCommerce > Status > Get System Report, as detailed here: https://docs.woocommerce.com/document/understanding-the-woocommerce-system-status-report/

Thanks in advance,
Malachite

Whats happening regarding this issue? Many users are having the same problem reported months ago.

Customers are subscribed even in mailchimp_woocommerce_is_subscribed is 0. I manually have to unsub each customer from newsletter. Then for some reason it subscribes them back AGAIN at a later time when I receive a new order from another customer. Then I have to recheck it all again. This is hurting my customer relations in a bad way when im sending email (without my knowledge) to customers that do not want them.

Hey @kristoferlse

Our team is working towards a resolution to this issue. You can follow updates to the issue on the integration’s Github page here: https://github.com/mailchimp/mc-woocommerce/issues/176

I am sorry to hear how this is affecting the data in your account. My own account-specific troubleshooting methods on the forums here will be limited, though I would recommend reaching out to MailChimp’s Support Team to see if they can give some more hands-on assistance in resolving some of the damage done: https://kb.mailchimp.com/accounts/management/mailchimp-support-options

Thanks,
Malachite

I see you have released that milestone. Does that mean that this is fixed finally?

Hey @michaelcartersa

I apologize for the delay keeping this thread updated. You are correct. This issue was addressed in the release of version 2.1.3 of the plugin. I would recommend upgrading the plugin to see if that behavior persists on the site.

If you see any unusual behavior crop up moving forward from here, don’t hesitate to post to the Github Issues page or contact MailChimp Support.

Thanks,
Malachite