Prevent all onboarding tooltips

  • Resolved Thomas Jarvis

    (@thomasjarvisdesign)


    5 months, 3 weeks ago

    I have inherited a wordpress site that has been updated and upgraded.

    We have installed WordFence but are seeing a JS clash when accessing the Login Options page Only.

    The JS is not loading properly – This causes the page to be unusable.

    The tooltip / first time use popup on this page doesnt display

    We get a greyed out screen instead with nothing clickable.

    Is there a way I can force the tooltips/first time use popups to be set to already dismissed?

    If this is stored in the DB can you provide me with the records to change to dismiss the first time use popups

    Or a php snipped I can use to change the settings so they are already dismissed?

    Others on the forum have encountered simillar issues – If you can provide me with one of the 2 solutions above it will solve a lot of problems.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support wfpeter

    (@wfpeter)

    Hi @thomasjarvisdesign, thanks for getting in touch.

    When developing the plugin, we do so according to WordPress coding standards, as with 5m+ active downloads on all kinds of sites with different plugin combinations, we need to ensure Wordfence itself isn’t causing the conflicts that result in the kind of problems you’re seeing here.

    As you’ve already said, there does seem to be a clash but this can be with another plugin, theme, or custom code in some cases. Firstly I’d ensure all of your plugins and themes are up-to-date in case it’s an easy fix that’s already ben addressed.

    If that doesn’t help, I would try the site with a default theme such as Twenty Twenty-Four and all plugins disabled except for Wordfence. If our page works as expected during this time and you can dismiss the tooltips, reenable your theme and plugins one-by-one to see whether issues return.

    Thanks,
    Peter.

    Thread Starter Thomas Jarvis

    (@thomasjarvisdesign)

    I’ve already tried this and deactivating plugins. No Luck.

    Is there a function I can enable to set all tooltips to dismissed?

    Or can you provide me with the location of the db entries to change to make it think the popups have already been dismissed?

    Plugin Support wfpeter

    (@wfpeter)

    Hi @thomasjarvisdesign,

    If you’ve tried disabling your theme/other plugins, this database query should help, at least as a temporary fix to solve the immediate issue (don’t forget prefix, if it’s not wp_):

    update wp_wfconfig set val = 0 where name in ('needsNewTour_loginsecurity', 'needsUpgradeTour_loginsecurity');

    There’s also a chance something was cached in the browser at the time everything was disabled, so fresh JavaScript might not have been fetched so checking the browser console. Checking whether you’re still getting 404s or other bad responses on JavaScript files in the “Network” tab of dev tools may help us diagnose the issue if it continues after changing the database flag.

    Thanks again,
    Peter.

    Thread Starter Thomas Jarvis

    (@thomasjarvisdesign)

    Thanks Peter,

    I have been checking the console but couldnt see an obvious cause of the issue. This WP Installation does have some fundamental problems and a few crucial plugins that have fallen out of support.

    So I will be replacing it soon. I just wanted to get some login security in place in the meantime.

    I’ve changed the DB record and it has allowed me to get to the login options page. Thank you for this!

Viewing 4 replies - 1 through 4 (of 4 total)
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