Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author Dennis

    (@dhoppe)

    Hi Paul, if you need help with the Pro-Version please use the support section on our website.

    This forum is for the free lite version of the plugin only. You cannot get any support for the premium version here.

    Thread Starter PaulCooper

    (@paulcooper)

    Hi Dennis,
    Thanks for the reply.
    I’ve just tried logging in at that support page but my Envato acct username and pass aren’t recognised, likewise my email address when I try to retrieve a new password.

    I don’t have any Fancy-Gallery acct info.

    Can you email me at the email address from my purchase (dated 10th August)?

    Sorry for the hassle.

    Plugin Author Dennis

    (@dhoppe)

    I do not sell this plugin on Envato marketplace. Please contact the seller.

    Thread Starter PaulCooper

    (@paulcooper)

    Hi Dennis,
    I bought the plugin through Envato CodeCanyon – is this a mistake?
    If so, I’ll get a refund and buy again directly from you.
    Since I have made a purchase, is there a way to contact you directly regarding this for support please?

    Thread Starter PaulCooper

    (@paulcooper)

    Hmm, maybe there’s some confusion here…
    This is in the readme.txt file which came with the plugin I bought:

    === Fancy Gallery (radykal) ===
    Contributors: radykal alias Rafael Dery

    Is this your Fancy-Gallery plugin or a different one?

    Plugin Author Dennis

    (@dhoppe)

    This looks like another plugin.

    Thread Starter PaulCooper

    (@paulcooper)

    Wow, two different plugins both called Fancy-Gallery both from German developers?!

    Originally I researched yours, later went back and bought the other thinking it was yours, hmm.

    Thanks for the feedback Dennis.

Viewing 7 replies - 1 through 7 (of 7 total)
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